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Customer Service Representative

2 weeks ago

Winnipeg, Canada CANADA CARTAGE Full time

**Why you’ll love Canada Cartage**

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

**Position Summary**

The CSR would be the first point of contact for our customers. Your responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients..

**Location: Winnipeg, MB**

**Schedule: Mon - Fri 7:30 AM 4:00 PM**

**What you will do**
- Responsible for confirming charges on Inter Branch Invoices and reporting any discrepancies to Accounts Payable or the Office Manager in a timely manner
- Within the CSR classification and after training, must be prepared to cross-train and may be required to perform the duties of other CSR positions
- Responsible for accurately entering inventory into the WMS in a timely manner, and ensuring paperwork is sent off to the customer for backup
- Responsible for accurately entering orders into WMS and given to warehouse personnel to pick
- Communicate any discrepancies from the order and/or receiving to the customer and attempt to come to an agreeable conclusion. Disagreements should be reported to the Office Manager
- Generate invoices and relate all pertinent information to the Office Manager
- Ensure all monthly charges are accurately entered in the WMS by the month end deadline date
- Report any shipping/receiving errors and/or revenue adjustments to the Office Manager
- Respond to customer requests and complaints as soon as possible and relay the information to the Office Supervisor or their designate
- Ensure customer and product profiles are updated in the WMS as changes occur
- In conjunction with the CSR at the Control Desk, ensure all orders are processed and pertinent information is recorded on the Bill of Lading
- Ensure that all documents within their control, relating to Customs Bonded activity is maintained
- In conjunction with the Warehouse Supervisor and when required, ensure that the results of physical inventories are completed and reported to the customer. Any inventory discrepancies will be reported to the customer to determine what adjustments (if any) should be made
- Maintain accurate monthly file information for accounts
- Enter KPI data into the Database as required

**What You’ll Bring**
- A minimum of 2 year of CSR experience
- Have a general working knowledge of common office software, including Outlook, MS Office programs, and MS Access;
- Previous experience using Warehouse Management Software an asset
- Must be bondable and legally able to work in Canada

**Along with the following Skills & Competencies**:

- Strong communication skills both oral and written
- Strong time management and prioritization skills
- Strong attention to detail and accuracy
- Proficient in the following Microsoft Office programs: Word and Outlook
- Intermediate excel skills
- Strong leadership skills

**Why people love working for Canada Cartage**
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company-wide recognition initiatives are designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods so that we can benefit from good economic environments.

**We are a top employer**
- Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
- Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Cana