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Customer Service Representative

2 weeks ago

Winnipeg, Canada J.M. Johnson Insurance Agencies Full time

If you are a problem-solver with an energetic and friendly attitude and a passion for exceptional customer service and continued learning then keep reading

J.M. Johnson Insurance Agencies is looking for a full-time **Customer Service Representative **(CSR) based in our Kenaston office in Winnipeg, MB.

**Get to Know Us**:
J.M. Johnson Insurance Agencies is a locally operated full-service insurance brokerage proving quality products and services since 1950.

As an independent brokerage, we work for our clients, not for the insurance company and are able to provide the independent advice our clients need. We are highly experienced professionals in a competitive environment and work with the leading insurance companies across the country.

And best of all—we are local If there is a problem or suffering of loss, you are able to sit down face-to-face with someone you can trust to resolve it.

**A Day in the Life**:

- Welcoming all customers in a timely and courteous manner.
- Primary in-person and phone contact for all clients.
- Issuing registrations and plates to clients for vehicles.
- Issuing driver’s licences for people new to Manitoba.
- Processing payments by cash, debit, credit, or personal cheque on client accounts while maintaining confidentiality.
- Contacting support service while maintaining a positive working relationship.
- Supporting the Personal Lines department with payment collection and invoicing.
- Accurately processing MPI and travel insurance transactions.
- Working with internal and MPI computer programs.
- Continuously learning and keeping up-to-date with regular training sessions and online modules.
- Supporting a Personal Lines book of business and working closely with Producers to write new business and cross-sell.
- Collaborating with teammates and other departments in a timely and effective manner.

**What You Bring to J.M. Johnson Insurance Agencies**:

- Exceptional communication and conflict management skills.
- Exceptional organizational and prioritization skills.
- Exceptional time management and multi-tasking abilities that allow you to meet tight deadlines.
- Strong attention to detail.
- Working proficiency in English, both written and verbal.
- Respectful of one’s time and the ability to work on a defined schedule.
- Ability to work well both independently and collaboratively.
- Strong sense of personal ethics and the ability to maintain confidentiality.

**What J.M. Johnson Insurance Agencies Provides**:
We are dedicated to the ongoing growth and development of our employees and are committed to providing the education and tools required to be successful in the role. This includes:

- Certifications training required to become a licensed broker.
- Team and one-on-one mentorship.
- Support, resources, and career development towards your insurance designation.
- A knowledgeable team of co-workers who jointly assist in providing an exceptional customer experience.
- Competitive salary and total rewards package.

**Education and Experience**:

- 1-2 years in customer service.
- Minimum grade 12 diploma, with bonus points for post-secondary work that is related to the position (office education, administration, etc.).
- Minimum Level 1 Insurance Broker License.
- Experience working in an office environment is preferred, but not necessary.
- Bonus points for additional certifications relating to any of the software mentioned.

*J.M. Johnson Insurance Agencies is an equal opportunity employer that values a diverse workforce of creative minds.

**Salary**: From $45,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Work Location: In person