Field Service Coordinator

More specifically, you will have to:

- Answer/monitor/maintain customer maintenance requests and concerns in assigned territory.
- Process/maintain files from open to close, includes but is not limited to: scheduling of maintenance visits, both aftersales and built in, produce customer maintenance summary reports, communication to service/technical departments, analysis of costs, payment of partners (purchase orders), etc.
- Schedule and coordinate field maintenance sessions and compile written field reports as it pertains to FieldCare sessions.
- Negotiate service and repair pricing with third party vendors/suppliers.
- Create and follow up on purchase orders, sales/job orders, materials orders and labor service payment.
- Interface daily with internal (i.e. Project team, Logistics, Sales, Supply Chain etc.) and external customers.
- Work to identify risk and respond appropriately.
- Maintain detailed and current knowledge of products.
- Support other areas of customer service department as required.
- Respond to all Internal/External Customers within 24hours
- Regularly follow-up with customers until job is completed
- Case and job creation in SFDC within 24 hours if necessary and requested
- Keep SFDC data up to date
- Maintain technician and partner schedule up to date within SFDC and FSL (WO/SA)
- FieldCare Scheduling Lead time
- Schedule FieldCare within 48 hours of receipt of customer acceptance to work.
- Job Closeout:

- All Cases/Jobs to be closed out (repair complete date entered and set to RTI where applicable) within 7 days
- Coordinate with finance team to resolve any potential invoicing issues/disputes.

Education, Experience & Qualifications
- You have a Dec in Business Administration
- You have a minimum 2 years of pertinent service experience; construction, manufacturing and/or logistics environment an asset
- You are customer focused and have excellent oral and written communication skills
- You are resourceful and capable of working autonomously and as part of a team
- You have excellent organizational and planning skills
- You can multi-task and manage time, priority and stress
- You are meticulous
- You are a team player
- You have the ability to be assertive when needed and exercise good judgement
- You have the ability to work well under pressure, in a fast paced environment

What We Offer- A commitment that Safety is #1- Competitive benefits, pay, and retirement plan options- Career growth, stability, and flexible work arrangements.

Responsible Manufacturing - Protecting Our Planet for the Future- We utilize renewable energy and a closed loop recycled water process.- We are committed to reducing greenhouse emissions and water consumption.- We are the only flooring company recognized by the Asthma and Allergy foundation.

Who we are:
With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.

Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.

Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT).
- Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best._