Supervisor, Field Service

Facility Location
- Montreal

Work Location
- Posting Locations - Montreal

**About Us**:
**Proudly Canadian and Independently Owned, we are Coke Canada Bottling**

Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide.

We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love. We pride ourselves on building diverse and sustainable relationships with our customers, consumers, stakeholders, and communities through our shared values: lead with an entrepreneurial mindset, collaboration, integrity, accountability, quality and safety.

Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life, Sprite®, Fanta®, Barq's®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, and A&W®.

**About This Opportunity**:
The Field Service Supervisor manages a staff of Equipment Service employees responsible for the installation/service of Cold Drink Equipment. The Field Service Supervisor is responsible for overseeing daily operations: managing schedules, coaching and developing team, performance management, setting and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, review of report data to analyze results and ability to enter data into our business systems.

In addition, to managing the direct employees the supervisor is SME liaison with internal/ external customers to respond to needs, seek feedback on performance, and creating a positive experience for the customer.

**Responsibilities**:

- Provide leadership and guidance to the Field Operations team
- Accountable for delivering the Field Service vision and strategy
- Drive employee engagement and organizational health
- Translate Company business data to monitor results
- Coaching, motivating and developing talent
- Enhance intellectual capital through training, rewarding, and retaining the Best of the Best
- Performance Management
- Improve productivity of the workforce through current technology enablement, training, process improvement and identifying best practices (e.g., 5S & Lean methodology)
- Audits Fountain Equipment installations to ensure adherence to guidelines and policies of Coca-Cola.
- Works cross functionally with Equipment Installation Planning and Sales resources to support special projects as well as routine activities.
- Enhance customer relationships both internal and external of the company

**Qualifications**:

- PREFERRED REQUIREMENTS
- Bachelor’s Degree
- 5 years’ experience in Equipment Service
- Effective coaching/talent development
- Ability to analyze and interpret spreadsheets/business data
- Outlook/Excel proficiency

**Important**:
All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification, and driver’s abstract review. In addition, all new employees must be fully vaccinated against COVID-19 and provide Coke Canada with proof of vaccination. Please advise the Talent Acquisition team if you have any questions or concerns in regard to any of the foregoing once you are contacted for further consideration.