Service Desk Analyst

2 weeks ago

Vancouver, Canada Canfor Full time

**Posting ID**: - 28369 **Position Type**: - Regular **City**: - Vancouver, BC, Canada **Location**: - Vancouver H/O - Canfor/CWPM_1000 You are a self-starter with excellent technical and team skills. You present information clearly and possess exceptional customer service and communication abilities. An analytical problem solver who makes sound decisions, you always have the customer in mind and handle ambiguous situations in a calm and sensible manner. Practical by nature, you understand that the best way to solve a problem is by taking it one "byte" at a time As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service requests, keeping customers informed of progress and identifying opportunities for service improvement. Additionally, you will support small development tasks, service implementation activities, security, inventory control, and documentation. **The life of the Service Desk Analyst includes**: - Take a leadership role in managing the IT Support queue to ensure timely ticket resolution. - Resolve technical requests at first contact in a friendly manner and educate users on hardware, software, or equipment. - Support IT asset lifecycle management, including ordering, installation, and disposal. - Develop and maintain knowledge base articles and documentation, recommending improvements. - Perform user administration tasks such as new user creation and account unlocking. - Identify and address problematic trends to prevent future issues. - Participate in department projects, including software and hardware rollouts, network implementation, and user training. **For this role, come equipped with**: - Proficient in PC hardware, software, basic networking, mobile devices and Microsoft technology. - Experience with Microsoft Windows and Office products. - Basic knowledge of TCP/IP networking and service management ticketing systems would be an asset. In a perfect world, you would bring 2 years of IT experience, preferably in a customer-facing role with a degree or diploma in an IT-related field. If you thrive in a team-oriented, fast-paced, and collaborative environment, click that “apply” button today The salary range for this position is: $60,000.00-$75,000.00 **Please Note**: The range provided is for base salary only. In addition to base salary, Canfor proudly offers its employees a comprehensive and competitive total rewards package. It features programs such as performance-based incentive plans, recognition programs, benefits, paid leaves, pension plans with base and matching contributions, savings options and robust health & well-being initiatives. We also continually invest in the development of our talent to help them thrive professionally and personally. Above all, we are proud to offer our employees a value proposition that promotes diversity, equity and inclusion and fosters an environment where talent and performance is recognized and rewarded. **Our people-focused approach prioritizes safety, embraces diversity,** valuing everyone’s unique qualities. We believe that **inclusion and diversity are crucial for our productivity, creativity, innovation, and competitive edge.** Our recruitment process is fair and equitable, based on qualifications and experience.

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