Service Advisor

2 weeks ago

Winnipeg, Canada Capital Automotive Group Full time

**Service Advisor - Capital Ford Lincoln, Winnipeg, MB**

As the **Service Advisor,** you will be responsible for creating a great first impression and providing superior customer service by guiding customers through their service needs. You will have the ability to handle different demands from customers, work independently and effectively communicate as part of a team.

**Responsibilities**:

- Maintain and build client satisfaction and loyalty
- Works directly with our service team and clients to develop relationships and help bridge disconnects in the sales process.
- Maintains client centricity through ongoing training and assist with planning, motivating, and training store personnel
- Helps oversee the client awareness of amenities, conveniences and programs offered by the dealership
- Work with the entire service team to meet the needs of our clients, including personal greetings, access to loaner vehicles, lounge amenities, showroom appearance, appointment scheduling, cleanliness of vehicles, surprise-and-delight interactions and follow up calls
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer

**What We Offer**

**Pay and Recognition**:

- Paid holidays and paid time off
- Paid sick leave
- Paid manufacturer training
- Employee discount programs
- Relocation Assistance considerations
- Employee Referral Program with paid bonuses

**Benefits**:

- Comprehensive benefits package:

- Extended health, dental, vision
- Paramedical, life insurance
- Paid sick leave
- Short Term disability coverage
- Long Term disability coverage
- Allowances for certifications, boots, etc.
- Employer supplied work clothing
- Maternity leave top-up program
- Annual employee service awards
- Employee and Family Assistance Program
- Opportunity for advancement throughout the Auto Group in our 8 locations throughout Canada and California, USA

**How We Support You**
- Paid education and training opportunities
- Growth, leadership, and mentorship programs
- Company paid specialty training
- Diverse work mix
- Fair work distribution
- Team of skilled leaders

**Salary**: From $3,500.00 per month

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Work Location: One location

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