Assistant Front Office Manager

2 days ago

Kingston, Canada DoubleTree Home2 Suites Kingston Full time

**ROLE: FRONT OFFICE MANAGER**

Assists the Front Office Manager in managing front desk service operations including guest registration, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Primary Responsibilities:

- Assist in supervising the front desk function.
- Ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
- Assists in scheduling staff according to labour standards and forecasts occupancy
- Assigns daily work tasks to employees and monitors labour costs to stay within departmental budget.
- Assists in managing the breakfast operation at Home2 Suites by scheduling according to occupancy and monitor guest satisfaction.
- Ensure correct par levels of all stock including pantry.
- Monitor performance and recommend corrective or disciplinary action, alert management of potentially serious issues.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of money, guest security and emergency procedures as established.
- Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions.
- Promote hotel services and facilities; provide guests with information such as local attractions and directions to increase guest satisfaction.
- Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures per established guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties; which may include guest room tours, concierge services, special guest requests, etc.
- May assist with other duties and responsibilities as assigned.

Qualifications:
Completion of high school diploma or equivalency

One year of front desk/guest relations experience with supervisory experience is an asset

**Skills**:Excellent communication skills

Excellent organizational, interpersonal and administrative skills

Proficient or familiar with computerized systems

Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

Present a high degree of professional work ethic and image

Problem-solving, reasoning, motivating, and training abilities are often used.

Availability to work day, evening and night shifts any day of the week including weekends and holidays.

Physical Demands:
Carrying or lifting items weighing up to 50 pounds

Moving about the public areas

Handling objects, products and computer equipment

Remain statutory for extended periods of time

Bending, stooping, kneeling

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Kingston, ON K7M 9E3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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