Returns and Exchange Manager

2 weeks ago

Vaughan, Canada IKEA Full time

Who you are
- You are passionate about growing business and people together and enjoy working in a fast-paced and culture-oriented retail environment.
- You are a strong hands-on leader who knows how motivate our customers to shop with us more frequently because they trust us to make their shopping

experience successful and their visits worthwhile; as every customer count.
- You are enthusiastic about working with others; the commitment and well-being of your team members is a priority number one to you.
- You have at least 5 years of managerial experience working in a retail environment ( cash ,exchange & returns leadership experience is a plus)
- You have a proven customer-focused mindset and can understand the needs and expectations of customers and provide solutions full of insightful home

furnishing ideas to ensure a fast, easy and customer-friendly shopping experience.
- You have excellent strategic planning and analytical skills and capable to set clear expectations and directions, create and implement short-term plans and

following up goals.

**A day in your life with us**
- Drive sales growth and sustained long-term profitability by maintaining positive stakeholders’ relationships and establishing and retaining a life-long relationship

with existing and new customers.
- Contribute to the implementation of the exchanges and returns action plan and analyze customer-related and financial key performance indicators to act with

relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
- Ensure the exchange and returns and cash handling procedures and processes are followed, as well as the team members’ shifts are well-managed by having the

right co-workers at the right time through job rotation and job sharing.
- Manage, coach and develop competent and high performing exchange and returns coworkers who have in-depth knowledge about IKEA range and actively work

to offer alternative solutions to meet customer’s needs in a multichannel retail environment.
- Lead and manage a team that has the motivation, knowledge, and confidence to provide our customers with a quality shopping experience during high peak

periods.
- Promote a customer-focused culture throughout the unit to ensure an enjoyable overall customer experience and encourage a supportive and inspirational work

environment to foster development and succession opportunities for all fellow team members.

**Our team within ikea**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Exchange & Returns Manager

**Open availability is required ( shifts may include week ends and evenings)

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

  • Exchanges & Returns Supervisor - P/t

    2 weeks ago

    Vaughan, Canada IKEA Full time

    **Job ID**: 291130 - **Date posted**: 17/05/2025 **Who you are**- You love challengesYou seek them to solve them (not to create them, though!) - You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face - Your customer service skills are top notch - you meet all customers with compassion and...

  • Pharma Returns Specialist – Logistics

    4 weeks ago

    Vaughan, Canada Kohl & Frisch Ltd Full time

    A national healthcare distributor is seeking a Returns Associate in Vaughan, Canada. This role involves processing returned pharmaceutical products, ensuring regulatory compliance, and managing inventory reconciliation. Candidates should have warehouse experience and strong attention to detail. Benefits include competitive pay of $23.51/hr, health insurance,...

  • Service Desk Co-worker

    2 weeks ago

    Vaughan, Canada IKEA Full time

    **Job ID**: 256223 **Date posted**: 08/09/2024 **Why we will love you** - You love challengesYou seek them to solve them (not to create them, though!) - You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary) - You have an amazing attention for details and can effortlessly juggle...

  • Cashier

    2 weeks ago

    Vaughan, Canada IKEA Full time

    WHO YOU ARE - You love challenges you seek them to solve them (not to create them, though!) - You have at least 6 months of customer service work experience in retail or a distribution center (Returns or Cashier experience is a plus, but not necessary) - You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a...

  • Senior Tax Manager-Us

    2 weeks ago

    Vaughan, Canada Vaco by Highspring Full time

    About the Company Our client is a private software company. They are looking for a Senior Tax Manager-US to join their team! Why Work Here Entrepreneurial and collaborative culture Competitive salary Benefits CPA reimbursement Stock options About the Opportunity Prepare, review and sign US corporate income tax returns and supporting workpapers for...

  • Regional Service Manager

    2 weeks ago

    Vaughan, Canada Miele Limited Full time

    **Regional Service Manager** **Location**: Ontario East **Reporting to**: Head of Field Service **“Make your career an amazing journey”** **with Miele Canada** Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989...

  • President, Mearie Management Inc

    1 week ago

    Vaughan, Canada The MEARIE Group Full time

    **The MEARIE Group** **President, MEARIE Management Inc.** **Vaughan, ON** Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Services Inc., (MISI), which collectively, provide an...

  • Retail Assistant

    1 week ago

    Vaughan, Canada V12 RS RETAIL SOLUTIONS Full time

    **Job Summary** We are looking for enthusiastic and customer-focused Retail Assistants to join our Formula 1 apparel team. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys engaging with customers, and wants to bring the excitement of Formula 1 to life in-store. As a Retail Assistant, you’ll provide exceptional service,...

  • Tax Manager

    2 weeks ago

    Vaughan, Canada Vaco by Highspring Full time

    About the Company Our client is a large automotive services company. They are looking for a Tax Manager to join their team!Why Work Here Very good work–life balanceEstablished corporate cultureOpportunities to travel to the U.S.BenefitsCPA Dues: Company paidAbout the Opportunity Oversee the preparation of tax provisions and disclosures in financial...

  • Senior Tax Manager-US

    2 weeks ago

    Vaughan, ON, Canada Vaco by Highspring Full time €150,000 - €170,000

    About the Company Our client is a private software company. They are looking for a Senior Tax Manager-US to join their team! Why Work Here Entrepreneurial and collaborative culture Competitive salaryBenefitsCPA reimbursement Stock optionsAbout the Opportunity Prepare, review and sign US corporate income tax returns and supporting workpapers for company's US...