Exchanges & Returns Supervisor - P/t

2 weeks ago

Vaughan, Canada IKEA Full time

**Job ID**: 291130

  • **Date posted**: 17/05/2025

**Who you are**- You love challengesYou seek them to solve them (not to create them, though)

  • You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
  • Your customer service skills are top notch - you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
  • You are a total people-person and can strike up a conversation easily
  • You are quite comfortable with computers and are generally technology-savvy
  • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)
  • You are looking to progress your career with IKEA and want to grow your leadership skills and experience

**A day in your life with us**- Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner

  • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
  • Maintaining an ongoing awareness of daily and weekly service/delivery targets
  • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
  • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations

action plans

  • Assist team members with additional duties, as required

**Our team within IKEA**At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people **WHY YOU WILL LOVE US**Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

  • Wellness days (in addition to your vacation days)

Extended health, dental, and vision coverage (for you and your family)

  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P. S. In the IKEA world, this position is officially referred to as Team Support The starting rate/ salary for this position is 20.15 CAD

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