Operations Manager

Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and knowledgeable teams deliver projects that enable communities to thrive and people to live, work, move and grow in a rapidly changing world. With over nine decades of experience, Graham has the resources, capacity and expertise to undertake projects of every scope, scale and complexity. Join our team to deliver a better tomorrow.

We are seeking top-tier talent to join our Buildings division and deliver innovative projects in the healthcare, education, hospitality, recreational, entertainment, retail, commercial office, mixed-use, multi-family residential and light industrial sectors. As a member of this collaborative team, you can expect a safe, diverse and inclusive environment, and on-going learning and career development opportunities.

**About the Role**:
Reporting to the District Manager - Ontario Buildings, the Operations Manager - Buildings serves as a senior company representative with the responsibility of leading large, multi-discipline teams from bidding/proposals through construction and project closeout. The Operations Manager is responsible for a portfolio of projects where market-specific experience and expertise is an asset. Essential functions will include leadership, business development and client relationship management, project planning and start-up, project financials, project preconstruction, project execution and closeout, HSEQ, team building and mentorship, and a relentless focus on exceeding customer expectations.

This position has strong potential for growth within a growing business unit in one of Canada's leading General Contractors. The Operations Manager will be someone who wants to build more than just construction projects and under a strong mentorship of our current District Leader the Operations Manager will assist in building the team, the client base, and the business unit as a whole.

**As an Operations Manager at Graham you will**:

- Engage Preconstruction in preparing, revising, and monitoring costs involved in developing project budgets
- Oversee the estimating process for projects while mitigating risks/Oversee the subcontracting process, which includes facilitating initial scope review meetings, finalizing agreed processes, developing subcontract scopes of work, managing subcontract distribution and final execution process
- Ensure that project schedules, milestone dates, and closeout checklists are prepared and maintained during project lifecycle
- Establish relationships with suppliers and other key project personnel to ensure needed materials, supplies, tools, equipment, and personnel are provided where necessary, while directing and approving project resources as required
- Reallocate resources accordingly to best accommodate various project needs at a given time
- Communicate the performance standards/metrics teams will be measured against
- Assist project managers with subcontractor disputes
- Oversee the review of contract documents with project teams to ensure terms are clear on deliverables to ensure project work can be completed on time and within budget
- Develop regular status reports for company executives and project steering committees
- Oversee project forecasts and prepare variance reports / notes
- Develop and recommend short-term operating budgets and assist the District Manager with long-term planning where required
- Understand the requirements of owner's contracts including bonds, fees, notifications, schedules, reporting and costs
- Oversee and understand commitments being made to clients, and Graham’s associated risks while establishing and maintaining relationships with public and private sector clients, construction joint-venture partners, financing partners, key specialist subcontractors, as well as other stakeholders such as design teams and suppliers
- Ability to negotiate in tough situations while winning concessions without damaging relationships
- Actively participate in industry, client, and community relations to enhance and promote Graham
- Proactively and aggressively seek new business opportunities

**Qualifications/experience**:

- Degree in Construction Management, Engineering, Business or a related field
- 20+ years of experience and can assist on multiple projects at a given time
- Experience pursuing and delivering complex ICI projects incl. Hospitals, Distribution Centres, Long-Term Care, Commercial and Institutional Facilities, etc.
- A professional engineering or Gold Seal designation is preferred
- Strong presentation skills and verbal / written communication skills
- Commitment to quality and safety and an ability to evaluate project-related processes and make necessary ch