Transaction Services Analyst

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Job Overview**

As a Transaction Services Analyst/Specialist, you will oversee and process purchase orders (POs) for the Marketing team within the Strategy & Operations area. You will provide expert guidance on SAP purchasing policies and internal procedures, supporting the team with PO enablement, case reviews, and delivering high-quality assistance through the Marketing Services Request Center (MSRC). A strong understanding of SAP systems (Ariba, ISP, CRM, SAC) and exceptional customer service skills are essential.

**Key Responsibilities**
- Provide purchasing guidance and process purchase orders requests for the Marketing team within the Strategy & Operations area through the MSRC platform.
- Conduct training sessions for relevant topics and review cases with the Transaction Services team to ensure process efficiency.
- Monitor the MSRC Dashboard to ensure timely processing of requests, redistributing Help Requests as needed.
- Support SAC Access requests and provide purchasing guidance via MSRC.
- Create and update SAC Line Items to support marketing operations and planning.
- Address ad-hoc purchasing needs quickly and efficiently.
- Collaborate with tech teams to improve MSRC forms, identifying issues, testing updates, and deploying fixes.
- Resolve issues by working closely with cross-functional stakeholders (GPO, Controlling, OEC, Marketing, etc.).
- Provide SAC Analytics reporting to guide decision-making and track performance.

**Requirements**:

- Minimum of 5 years of experience in purchasing or operations roles within the IT or tech industry.
- Postgraduate degree in Business Administration, Marketing, Operations, or a related field.
- Fluent in English (written and spoken); additional languages are a plus.
- Strong communication skills with a high attention to detail.
- Excellent analytical and problem-solving skills.
- Ability to thrive in fast-paced, multicultural environments and collaborate effectively across teams.
- Proficiency in SAP tools and platforms, including Ariba, ISP, SAC Planning, CRM, and MSRC.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 424607 | Work Area: Marketing | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid