Customer Service Manager

2 weeks ago

Mississauga, Canada SAGE PARTS Full time

**About Us**:
Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations in The United States, Canada, Chile, France, Hong Kong, Singapore, Peru, South Africa, The Netherlands, and The United Kingdom. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.

**Responsibilities**:

- Monitor the performance of Time to Execute
- Oversee and support Wholesale customers
- Oversee the Logistic and Supply Chain performance: fill rate and transit time
- Drive customer centric enhancement for the region
- Develop the Customer Service team
- Member of the Regional Management Team
- Price adjustment to meet minimum GP%, according region directives
- Manage eSage customer/user and training
- Freight recovery

**Preferred Knowledge, Skills, Abilities**:
They excel at:

- Customer focus
- Creative and smart solutions
- KPIs driven
- Supply Chain excellence
- Incoterm Knowledge
- Agile and experienced in managing people and financials and is comfortable in a matrix organization partnering with multiple stakeholders.

**Required Skills**:

- Customer driven and excellence in execution.
- Operational excellence
- A high level of accountability towards customer experience.
- A proven ability to manage expenses.
- A strong entrepreneurial spirit.
- KPIs.
- Fluent in English. Bilingual in French is a plus.

Desirable:

- 5 + years of experience in management positions.
- B.S. or M.S Degree in Business Management, Supply Chain or Logistics.
- Experience in GSE industry.
- Experience in Customer Service.
- Additional languages are a plus.

Pay: $56,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- management: 5 years (preferred)

Work Location: In person

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