Credit and Collection

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:
Regular

Job Description:
This is a part-time opportunity.
- RESPONSIBILITIES:
- Makes routine outbound/inbound telephone calls to delinquent customers using auto dialer or dialling manually. Asks for payment commitment of outstanding balance and negotiates with the customer to obtain the total amount due. Works with customers to determine solutions to resolve delinquency.-
- Review, analyze, and determine course of action to resolve delinquent status.-
- Investigate discrepancies on accounts and details proposed actions, promises, proposals with follow-up dates duly noted and followed to manage credit exposure.-
- Ensures account information is accurate and current.-
- Approves/denies and recommends payment arrangement requests generated by all customer contact channels that fall outside policy.-
- Collect delinquent accounts with a focus on customer retention while trying to avoid, within reason, the cancellation of the subscription.-
- Assumes all other tasks and duties as related to Credit and Collection as per business needs, agents may be asked to cross train for additional skills to assist teams with back up if needed. The expectation of this position is agents are flexible and able to balance multiple skills at the same time maintaining their expected key performance indicators.-
- To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer and company needs.- ACADEMIC TRAINING:
- College Diploma or combination of equivalent education and experience.- WORK EXPERIENCE:
- 3 years relevant experience in customer service and/or collections/credit environment that involved multiple contacts with varied clientele.-
- Previous experience and knowledge of using an auto-dialer.Sound knowledge of accounting principles and procedures.-
- Prior experience and knowledge of Collection systems is an asset.SPECIFIC COMPETENCIES:
- Excellent communication skills (written and verbal). Bilingualism (E/F) is an asset.-
- Strong interpersonal skills with a winning customer service attitude, professional demeanour and phone etiquette.-
- Politely assertive, thrives on negotiation and customer interaction.-
- Superior judgement and problem-solving skills.-
- Proficient in using an auto-dialer system.-
- Results oriented and excels in bringing in payments.-
- Excellent organization skills - with ability to handle a large volume of accounts in a fast-paced deadline oriented environment-
- Strong organizational and analytical skills. Detailed oriented and able to analyze and troubleshoot account issues.-
- Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.-
- Team player and “can do” positive attitude. Open to change with a learning attitude towards work.-
- General understanding of broadband, telecom, cable and internet industries is an asset.-
- Flexibility to work extended and/or evening hours and Saturdays as required.Location:
Burlington, ON

Company:
Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.