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IT Technician L1

2 weeks ago


Calgary, Canada MSP OPERATIONAL CORP Full time

As we continue to grow, we are looking for a **Night Shift** **IT technician L1**to join the MSP Corp. West team.

**About the Role**

As a **Night Shift IT technician L1**, you will be responsible in working closely with our clients in order to provide technical support for on-premises infrastructure, Azure Cloud environments and Microsoft 365 implementations. Reporting to the Technical Team Lead, the Technical Consultant is responsible for a wide variety of IT and helpdesk support services to our clients, including troubleshooting, diagnosing and supporting systems while maintaining a cyber-security focused mindset.

**Location**: Calgary, AB

**Schedule**: Monday to Friday, 40 hours per week, 6:00pm - 2:30am PST.

**Work Mode**:Hybrid*

**What You Will Do**
- Investigate, troubleshoot, and resolve technical issues that customers are experiencing.
- Manage and monitor (remote) system alerts, notifications, and respond to service tickets.
- Communicate with customers, and keep them informed of incident progress, impending changes, and agreed outages.

**What We Are Looking For**
- Minimum 2 years of directly related work experience
- (Students / graduates with a great attitude and technical know-how will be considered)
- IT certifications are an asset
- Experience with installing, configuring and administering Windows Server solutions
- Experience in deploying and administering Microsoft Azure environments
- Experience with Microsoft 365 / Office 365 installation & administration
- Experience with LAN/WAN configuration and troubleshooting
- Experience with backup and disaster recovery solutions e.g. Datto, Veeam etc.
- Experience with VMware, and Microsoft Hyper-V
- Experience with ticketing systems such as ConnectWise Manage and RMM tools
- Excellent Communication skills
- Ability to create user documentation / guides / operating procedures / KB articles
- Valid Work Permit
- Ability to travel to local client locations

**Why Work at MSP Corp**
- Benefits package.
- Dynamic work environment.
- Corporate gym discounts.
- Wellness day.
- Opportunities for growth and training.