System Administrator

2 weeks ago

Calgary, Canada Wise Tech Corp. Full time

**WiseTech Corp. **, Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support, Cloud IT Services to VoIP communications.

We are seeking an experienced System Administrator

**What Are the Responsibilities?**
- Perform remote and onsite troubleshooting of hardware, software, and networking issues for various clients
- Windows servers deployments, upgrades, and migrations
- Provide day-to-day L3 support and Assist level 1/2 technicians with any tech support issues requiring assistance
- Deployments and implementations of VoIP systems
- Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
- Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
- Providing Network Operations Centre (NOC) Support.
- Be the technical lead on Project work, with the ability to project manage and coordinate efforts with rest of the team and our clients
- Other duties as assigned as assigned by upper management.
- Typical business Hours are from 8AM - 6PM, Mon - Fri, with afterhours work and on-call required

**What Are the Technical Requirements?**
- Minimum 3 years of IT Support L3 experience
- MSP or IT Industry L1 / L2 support 5 years
- Networking experience including enterprise-grade firewalls, Layer2 and 3 switching, VLANs and VPN appliances
- Experience with Microsoft Exchange, Office 365, Gmail including implementation and migration to cloud.
- Extensive experience with Microsoft server environments, including Active Directory, DNS/DHCP, PowerShell and GPO.
- Extensive Experience with virtualization platforms including VMware, Hyper-V and PROXMOX
- Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
- Experience with Remote Control Software such as RDC or ScreenConnect
- Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
- Experience with Enterprise class Remote Monitoring and Management (RMM & PSA) tools
- Experience with back-up software including Acronis, Datto, WSB, etc.
- Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field

**What Would Be Some Bonus Items?**
- Certifications in Cisco, Microsoft and CompTIA would be an asset
- Experience with installing, configuring, administering, and troubleshooting Linux
- Prior experience with a Managed Services Provider (MSP)

**Why Us**:

- An amazing leadership team committed to your growth and development
- Investment into your learning and growth

**Conditions of Employment**:

- Ability to work outside of typical hours (M-F, 8-5) as needed.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Calgary, AB T2X 1S3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- System Administration: 3 years (required)

Work Location: In person

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