IT and Ot Technician

**About ESW - IT Business Advisors**

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation.

**Our Core Values**

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.

**Courageous Spirit**:
Intentionally moving forward while persevering in a positive manner.

**Servant Heart**:
Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.

**Fun Attitude**:
Approaching our lives in a way which encourages excitement, passion and enjoyment.

**The Position**

ESW IT Advisors is a forward-thinking technology consulting firm dedicated to providing high-quality IT solutions to critical industries. In our commitment to delivering reliable and innovative technology solutions, we are seeking a skilled and proactive Operational Technology Specialist with Information Technology skills to join our team in Canada, working within the Oil and Gas sector. This role is essential in ensuring the seamless and secure operation of HMI machines that manage vital natural gas pipeline operations across British Columbia. As an OT Specialist, you will work collaboratively with Network Services and Gas Operations teams, contributing to maintaining robust network connectivity and security protocols in critical infrastructure. As an IT Technician you will work with end users to ensure they are able to perform their functions efficiently. You will also support the clients corporate IT department maintaining their infrastructure.

**Highlights**

**Title - Field OT/IT Consultant**

**Location, Term and Hours**
- Full-time position
- Hours: Some hours will be scheduled, others will be adhoc with some after-hours support required as needed
- After hours work may be required, all after hours work must be pre-approved by the client and ESW.

**Primary Focus**
- This position will require traveling to and working at remote sites.
- You will be supplied with a company fleet truck.
- You will be supplied with a mobile device to ensure our clients have support at all times.

**Knowledge, Skills and Experience**

**IT Key Knowledge, Skills and Experience**
- Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required
- Supervision of third-party contractors performing IT-related installations or maintenance may be required
- Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required
- Comptia A+, Network + and PDI+ certifications are desirable
- Experience working within ticketing/tracking software is required.
- Experience working with Security cameras, and associated hardware.
- Point to Point Wireless experience, app virtualization knowledge, would be valuable skills
- Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required
- Network and fiber optic cable installation and termination experience are desirable
- Proficient verbal and written English skills are required
- Strong organizational and prioritizing skills are required

**OT Key Responsibilities**

As the Operational Technology Specialist, you will play a vital role in maintaining and securing essential infrastructure systems. In this position, you will be responsible for overseeing HMI systems and ensuring consistent operational standards. This role demands a proactive and hands-on approach, where technical expertise in server management, network connectivity, and system security will be essential.
- Manage and secure HMI machines critical to natural gas pipeline operations throughout British Columbia.
- Perform regular patching and security updates to HMI machines, maintaining strict security protocols.
- Coordinate with Network Services and Gas Operations teams to manage on-site network configurations, ensuring continuous and secure connectivity to prevent operational disruptions.
- Conduct troubleshooting, maintenance, and repairs on HMI hardware as required, ensuring reliable performance.
- Execute annual preventive maintenance tasks to uphold Active Directory (AD) account security across platforms.
- Oversee infrastructure backups using Veeam, ensuring data integrity and system reliability.
- Build, configure, and maintain servers powered by ESXi and Server 2