Front-of-house Manager

**_What’s An “Other Bird”?_**

The Other Bird is a hospitality family that includes _The Mule_ (Port Dover, ON), _The Mule & Rapscallion & Co. _(Hamilton ON)_, Burro _(Burlington ON)_, Hunter & Co. _(London, ON), as well as the boutique _Arlington Hotel & Dominion Telegraph Event Centre _(Paris, ON).

We are a young, growing, and fun-loving company that believes in providing amazing culinary and service experiences.
- **The Job**:_

The Front-of-House (FOH) Manager works under the direction of the General Manager to ensure the day-to-day success of The Mule's service & support teams. The FOH Manager is responsible for ensuring front-of-house is always welcoming, competently staffed, and is providing exceptional service to the hungry & thirsty masses of Port Dover.
- **Key Responsibilities**:_
- Ensure guests are given prompt, attentive, and unobtrusive service at all times.
- Ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful, and friendly manner.
- Participate in the hiring of all FOH staff including bartenders, servers and support staff, work with all FOH staff members to be constantly developing and improving, and assist with training and orientation of new team members.
- Assist with FOH scheduling, monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
- Monitor and order for FOH inventory, and adjust ordering needs as necessary.
- Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
- Liaise with the General Manager and BOH management to ensure effective cooperation and communication at all times.
- Take a proactive role in encouraging teamwork, cooperation, productivity, and a positive attitude within the working environment.
- Be able to access and understand all functions of Silverware, 7Shifts, MarketMan & Google Workspace
- At the end of all shifts, assist in completing all necessary daily reports and approving all cashouts.
- Work as part of the FOH team in any position, including bartender, server, or support staff, as needed.
- Assist with facilitating meetings such as regular staff meetings, performance imporvement meetings, and annual & probationary reviews.
- Attend meetings, including Other Bird Managers meetings, Mule Managers meetings, and front-line staff meetings.
- Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events, and overall communication.

**_How Much Work & When: _**
- 40 hours per week
- Must be able to balance weekly schedule based on business needs.
- Must be able to adjust hours for administrative, social, or other needs outside normal business hours.
- We don’t want you to over-work, and we don’t want you to under-work. We just expect you to manage your time.

**_Where You Work: _**
- This position is based out of The Mule in downtown Port Dover, ON.
- Reliable transportation and G Class Driver's License are requirements for this position.

**_Your Bosses Are: _**
- The Mule's General Manager

**_Ideally, You Have Experience / Education: _**
- 5+ years Front-of-House restaurant experience, with consistent experience in both bartending and/or serving is required.
- Management or supervisory experience will be an asset.
- Ontario Smart Serve certification is required
- **How to Apply**:_

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Paid time off

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- restaurant serving: 5 years (preferred)
- restaurant bartending: 5 years (preferred)
- FOH restaurant management: 1 year (preferred)

Licence/Certification:

- Ontario Smart Serve certification (preferred)