Dispatcher

Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has grown by providing excellent service to clients in both the petroleum and chemical industries.

The Seaboard Transport Group of Companies uses continuous improvement ideologies and industry-leading in-truck technology to ensure we consistently deliver reliable and sustainable service. It is our commitment to transportation excellence that has fueled our growth to become one of North America’s largest leading bulk carrier.

**Mantei’s Transport** is well respected in the industry, given its devotion to safety and contributions to advancing the Canadian Transportation Industry. As such Mantei’s aligned well with the Seaboard Transport Group philosophies and practices, becoming a part of the family in 2010 and establishing Seaboard’s status as a national carrier.

**As part of a family owned group of companies the members of **Mantei’s Transport**work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a **Dispatcher**based in **Calgary, AB.**

**Position Overview**:The Dispatch Coordinator is a key member of the operations team, responsible for ensuring the smooth and efficient scheduling, dispatching, and management of driver schedules and loads. This role requires strong communication, organizational, and problem-solving skills to ensure the safety, timeliness, and accuracy of transportation operations. Acting as the primary point of contact for drivers, the Dispatch Coordinator ensures that all logístical elements are executed effectively to meet customer and organizational needs.

**Primary Duties and Responsibilities**:

- Maintain and manage driver schedules, promptly communicating variances to management.
- Receive, verify, and log customer orders and dips in the TMW system.
- Schedule loads prioritizing safety, customer service, and efficiency based on customer information logged in the TMW system.
- Communicate dispatch details to drivers, including shift plans, plot plans, TMW numbers, truck and trailer information.
- Answer incoming calls, address general inquiries, and direct calls to the appropriate contact.
- Confirm delivery of loads, ensuring the TMW system is updated; escalate delays or changes to operations management.
- Record and report all safety and service incidents to management.
- Provide coverage for after-hours calls while carrying the designated phone during shifts.
- Ensure accurate communication of critical information to drivers, such as load details, reference numbers, and weights.
- Confirm assigned loads with drivers before the end of each day.
- Monitor and manage driver vacation, personal, and reset times, escalating concerns as necessary.
- Verify driver pay accuracy by ensuring routing and accessorial pay details are timely entered into the TMW system.
- Collaborate with the Operations team and provide support to team members as required.
- Serve as the primary point of contact for drivers within your assigned fleet for all issues or inquiries.
- Assist co-workers with dispatch boards to ensure overall team success across the division.

**Qualifications and Experience**:

- Post-secondary education in a related field or equivalent work experience.
- Experience with ELD systems is an asset.
- 2+ years of experience in the transportation industry preferred.
- Previous experience in a dispatch role is preferred.
- Familiarity with the TMW system is an asset.
- Strong communication, organizational, and analytical skills.
- Proficient in Microsoft Office Suite.
- Exceptional attention to detail, accuracy, and ability to multi-task in a fast-paced environment.
- Proven ability to interact productively and professionally with internal and external customers.
- Ability to work effectively as part of a team and adapt to dynamic work environments.

**Employment Equity