Administrative Team Lead

**Administrative Team Lead - Guelph, ON**:
An interesting career opportunity for an inspiring, efficient administration professional to play a vital front-line role within CBI Health Group by ensuring operational excellence and high standards in the delivery of Rehab Outpatient Clinic services. Based in Guelph, you will lead a small administrative team in ensuring the consistent execution of established systems, structures and processes that lead to superior business performance. Leading by example, you will provide staff coaching and mentoring, and generally facilitate the efficient daily operation of the rehab clinic, while seeing to it that all processes align with accepted Best Practices in Ontario.

**Take an inside look at what you’ll do each day**
- Successfully establish and execute plans to ensure effective operational and financial controls for optimal cash management.
- Utilize available resources (reports, tracking tools) to identify gaps in operational execution, address action planning with administrative staff and/or process improvement, and work closely with the Clinic Manager to resolve gaps.
- Contribute to a high-performance culture, leading by example, drawing and retaining top administrative talent, and implementing effective on-boarding, performance management and mentoring practices.
- Ensure all administrative team members clearly understand their roles and Key Accountabilities, and receive the technical skills training required to meet or exceed expectations.
- Provide regular formal and informal feedback to administrative staff, allowing them to learn and grow, while maintaining CBI’s high standards for service delivery.
- Support the Clinic Manager in engagement initiatives, including executing action plans derived from Engagement Survey results, town halls, and advisory committees.
- Ensure resources are aligned with the organizational structure and meet business needs.
- Manage information and reporting to facilitate sound decision-making regarding the marketplace (referral trends, client engagement), throughput, cash management, revenue, and schedule management.
- Analyze monthly, quarterly and annual trend data with the Clinic Manager, to facilitate effective management of priorities, leverage strengths and succinctly identify target areas for improvement.

**Here’s what you’ll need to be successful**
- Have a track record of successful experience in administration
- Have impeccable customer service and a client first attitude
- Demonstrate strong interpersonal, teamwork and team-building abilities
- Possess excellent self-management (time and priorities), planning and organizing skills
- Bring a people-oriented and customer-focused approach to your work
- Combine a commitment to organizational and operational efficiency with an innate desire to help others
- Be able to use objectivity and follow policy
- Have experience scheduling

**What CBI Health can offer to you**

We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning - and support and guidance whenever you need it. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

**Here’s a look at our total rewards**
- Competitive compensation
- Comprehensive benefits and rewards package
- Flexible working hours and virtual care options
- Continuous learning and skills development
- Autonomy to explore and reach your career goals including the opportunity to progress to management

If you’re committed to improving care for people across the country, you’ve come to the right place. We have more than 12,000 professionals working together to set the bar for best practices in the industry. For almost 50 years, we’ve flourished as an integrated network with a talented team of professionals just like you.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

Join us at CBI Health - where working together makes great things happen
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._