Customer Service Specialist

1 week ago

Thornhill, Canada Enhanced Care Clinic | Gotodoctor.ca Full time

We are looking for a Customer Service Specialist to assist the team in onboarding new customers, improving the customer experience and helping the sales team with daily tasks.

**Location**: Remote (90%) and Thornhill (10%)

**Responsibilities**
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor
- Engage new customers and complete onboarding and training
- Identifies and prioritizes problems and issues related to Pharmacy Partners
- Demonstrate knowledge of products and services to customers
- Supporting the sales team and senior management with other administrative tasks and other duties as assigned.
- Maintains regular contact with customers to engage and ensure successful execution of services
- Develop and manage customer relationships
- Support the Sales team in planning and implementing sales strategies, and on-going measurement against the plans
- Schedule appointments for Sales Manager to connect with customers
- Update customers about current promotions and advertisements
- Other relevant duties

**Qualifications**
- High school diploma or general education degree required
- 1-2 years of retail sales experience or customer training experience
- Ability to travel to various locations, if required
- Ability to work flexible hours (including evenings and weekends) and within a fast-paced and demanding schedule
- Target driven and able to work to deadlines
- Excellent written and verbal communication skills
- Strong orientation towards providing excellent customer service and support
- Computer skills (Microsoft Office - Excel, Word, etc)
- Valid driver’s license and access to reliable transportation required

**About Gotodoctor.ca**

Gotodoctor.ca (Teledact Inc.) is a leading telemedicine technology provider that operates in health facilities, senior living centers, and pharmacies across Canada. Its virtual clinics in pharmacies enhance the patient experience by creating an integrated care model, to improve accessibility and patient outcomes. Gotodoctor.ca is supported by the renowned primary care clinic, Enhanced Care Clinic, which has also been the Preferred Provider of Physician and Medical Clinic Services for McKesson Retail Banner Group (over 2000 IDA, Guardian, Remedy’sRx and other independent pharmacies) since 2017.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Application question(s):

- Do you have a valid driver’s license and access to reliable transportation? This position is remote but will require you to travel to various locations as required. This is a mandatory question.
- Are you able to work flexible hours (including evenings and weekends) as required? This is a mandatory question.
- What is your yearly salary expectation for this role? This is a mandatory question.

**Education**:

- Secondary School (required)

**Experience**:

- retail sales or customer training: 1 year (required)

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