Customer Relations Specialist

2 weeks ago

Thornhill, Canada CAA Club Group Full time

**About Us**:
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**
- Acts as a primary contact for incoming cancellation requests in an effort to retain business
- Resolve customer concerns by taking accountability for the issue and ensuring resolution
- Liaise with ombudsman officer regarding escalated concerns, Investigate and respond to customer concerns and complaints in an effective and timely manner
- Listen to the voice of the customer in order to provide feedback and gather data for future process improvements. Proactively contact (outbound calls) to follow up on customer satisfaction survey (VOM) detractors
- Act as the first point of contact for insurance support for frontline insurance advisors
- Collaborate with various departments in order to service internal associates and external clients

**Who You Are**
- Post-secondary education completion is required
- OTL License a must; CIP designation an asset
- 2-3 years of relevant experience, preferably in Insurance and Customer Relations
- Excellent customer service and dispute resolution skills
- Proven analytical skills
- Advanced computer skills: Excel, Power Point, Word
- Ability to provide insurance service in the following provinces (Ontario, New Brunswick, Nova Scotia, PEI). Meet educational requirements per province

**Our Commitment**:

- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

  • Systems Support Specialist

    2 weeks ago

    Thornhill, Canada AWIN Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...

  • Delivery Specialist

    2 weeks ago

    Thornhill, Canada AWIN - Willowdale Subaru Full time

    Our Willowdale Subaru dealership is looking for a Delivery Specialist to join their amazing team! **Job Purpose** Delivery Specialists will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is completed. The specialist...

  • Delivery Specialist

    2 weeks ago

    Thornhill, Canada AWIN - Mercedes-Benz Thornhill Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...

  • Field Support Specialist Ii

    2 days ago

    Thornhill, Canada Acuity Brands Full time

    **Licht de weg** - Acuity Brands (NYSE: AYI) transformeert de verlichtingsindustrie. We zijn trots op onze 13.000 medewerkers, en ze zijn trots op het werken met de beste in de industrie. Word lid van een team dat zich inzet om de weg te verlichten naar een meer briljante, communicerende en productieve wereld. Individueel zijn we getalenteerd, maar samen...

  • Delivery Specialist

    2 weeks ago

    Thornhill, Canada AWIN-Jaguar Land Rover Thornhill Full time

    Our Jaguar Landrover Thornhill Luxury Dealership is looking for a **Delivery Specialist** to join our amazing team! **Job Purpose** The Delivery Specialist will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is...

  • Operations Specialist

    2 weeks ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: The Operations Admin department is looking for an Operations Specialist to join our team. **Who we are**: As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing,...

  • Customer Service Representative

    7 days ago

    Thornhill, Canada BMO Financial Group Full time

    1 Promenade Circle Thornhill Ontario,L4J 4P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    5 days ago

    Thornhill, Canada BMO Financial Group Full time

    1 Promenade Circle Thornhill Ontario,L4J 4P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer...

  • Onboarding Specialist

    7 days ago

    Thornhill, Canada Smooth Commerce Full time

    **ABOUT SMOOTH COMMERCE**: Smooth Commerce is a first-party white label web and app digital ordering, customer marketing and loyalty B2B SaaS platform primarily operating in the US and Canadian restaurant tech market. Our mission is to help our clients LIFT sales through increased customer frequency and larger basket size, SHIFT transactions to your more...

  • Delivery Specialist

    2 weeks ago

    Thornhill, Canada AWIN Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...