Property Manager

**PURPOSE**

The Property Manager is accountable to the Regional General Manager for supervision and coordination of all daily and periodic activities related to management of a portfolio of office/industrial building(s). The Property Manager plays a key role in budgetary planning, portfolio reporting as well as tenant relationships and client service, thus largely contributing to tenant retention and portfolio growth and sustainability programs. for efficient and timely coordination of tenant requests and all tenant-related activities at the property and across the entire organization to ensure that Tenants receive the highest level of service and that all company’s policies and procedures are adhered to at all times.

**DUTIES AND RESPONSIBILITIES**

**1. Tenant Relations**
Serves as primary point of contact addressing complex tenant issues and inquiries including year-end adjustments, collections, rent abatements, tenancy terms and conditions, tenant improvements, etc., to contribute to the tenant retention and satisfaction, and sustain optimum occupancy rates.

**2. Customer Service**
Establishes and maintains strong relationships with various internal and external stakeholder groups with the intent of sustaining a level of trust and communication that enables effective management, oversight and client service.

**3. Leasing**
Assist the Director of Leasing/Leasing Manager with showing of premises to prospective tenants, conducting negotiations with renewing tenants and aiding in the tenant move-n process. As well, assist or take carriage of assignments, subletting and other transfers requested by the tenants.

**4. Parking Licenses and Storage Rentals**
Assist the Regional General Manager or take carriage of and be responsible for revenue generated from storage rentals and parking licenses for building parkades. This would include marketing of availabilities and coordinating documentation.

**5. Budgeting and Reforecasting**
Plays an active role and provides critical input into periodic budgeting and forecasting activities as well as variance reporting to ensure the approved budget enables attainment of strategic goals and objectives set for the property.

**6. Sustainability**

**7. Service Contracts**
Negotiates, prepares, approves and controls third-party service contracts for cleaning, security and ground-keeping to ensure that the property is timely maintained and secured in accordance with landlord’s specifications.

**8. Oversees Tenant Routine and Emergency Service Requests**

**9. Tenant Charge-Backs**
Oversees and supports the Coordinator, Tenant Services who is responsible for required accounting documentation and acts as liaison between Operations team and Accounting, keeps track of all charge-backs pertaining to tenants requests and forwards backup to Accounting for billing.

**10. Company Initiatives**
Coordinates and support all company-wide tenant related initiatives such as Greenlink, environmental, claims, BOMA programs and Tenant communications pertaining to such initiatives to ensure that a positive and consistent message is delivered to all tenants on a timely basis.

**11. Occupational Health and Safety**
Coordinates in conjunction with and/or participates as a member of all relevant Occupational and Health and Safety Committees.

**12. Tenant Appreciation Programs**
Coordinates tenant appreciation programs and activities in collaboration with operations team (i.e. tenant move-in & renewal gifts, Christmas cards & gifts, tenant appreciation events etc.), prepares all tenant notices for building closures, service interruptions etc.

**13. Management and Development of Staff**
Is responsible for hiring, on-the-job training and managing Coordinator, Tenant Services.

Any other job related duties and/or projects that may be assigned.

**MINIMUM REQUIREMENTS**
**Skills, Knowledge, Experience and Education**
- Minimum 5 years of relevant work experience or equivalent
- CSM, RPA, CPM or related designation
- Real Estate License with minimum Designation Rental Property Management (BC)
- Previous experience with operating budgets and re-forecasting processes
- Basic understanding of security and cleaning procedures and requirements
- Strong understanding of sustainable building practices
- Valid driver’s license and access to a vehicle
- Working knowledge of MS Office, Blackberry and operations specific software
- Bi-lingual where required

**Core Competencies**
- Excellent organizational skills
- Strong negotiation skills
- Strong communication skills both verbal and written
- Strong team building and management skills
- Ability to recognize emerging trends/best practices in the industry
- Creative thinking

**ADDITIONAL REQUIREMENTS**
- Previous experience instructing/training staff is an asset

Morguard is a fully integrated real estate company. We own, manage and invest in high-quality, well-located, geographically diversified assets across North America. We have built our business wit