Production Support Analyst Sre

3 days ago

Montréal, Canada NR Consulting LLC Full time

**Production Support Analyst - SRE**

**Montreal, QC**

**Pls take it in writing from the consultants that they will relocate.**

**Role Description**:
To work within Financials operations team understanding the large picture and provide excellent Support to Business Users on Critical Business Issues.To ensure our client's issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations.

Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solutions.

Detailed analysis of new issues and documenting associated fixes, along with training other colleagues in support team.There is a lot of scope for developing new tools and scripts to assist the team, automate and reduce manual effort.

**Primary Responsibilities**:
Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management.

**Required Skills**:

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