Desktop Support Technician Ii

2 weeks ago

Town of MountRoyal, Canada TEK Group Full time

**Description**:

- Responsible for interacting and servicing our clients with any technical problem they are experiencing.
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
- You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
- You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.
- You are the customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.
- Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
- High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
- Demonstrated customer focus - evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.

**Skills**:
Hardware Break-Fix

Laptop/Desktop troubleshooting
LAN/WAN troubleshooting

Type d'emploi : Permanent

Salaire : 22,00$ à 26,00$ par heure

Horaires de travail:

- 8 Heures

**Experience**:

- Desktop support: 4 years (preferred)
- Break - Fix: 2 years (preferred)
- Computer hardware: 1 year (preferred)
- Software troubleshooting: 1 year (preferred)
- LAN: 1 year (preferred)
- WAN: 1 year (preferred)

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