L3-Onsite Technical Desktop Support Engineer

OverviewJoin to apply for the L3-Onsite Technical Desktop Support Engineer role at CapgeminiLocation: NJ, USATravel: 25%Job DescriptionRole: Senior On-Site Support (Zero remote) Planned PositionWe are looking for a highly skilled and motivated Technical Desktop Support Engineer to provide exceptional on-site IT support at our client’s location in Warren. This role is responsible for ensuring seamless operation of desktop systems, managing a small team, and delivering high-quality technical support services in alignment with SLAs and ITIL practices.ResponsibilitiesDeliver hands-on support for desktop hardware, software, and peripheral devices.Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN clients, DUO, MDM, and network connectivity.Install, configure, and maintain desktop systems, including OS, applications, and security patches.Support and maintain RICOH printers, scanners, and conference room equipment.Coordinate IMAC (Install, Move, Add, Change) activities with field support teams.Maintain accurate documentation including SOPs, KEDBs, operational manuals, and ITIL process documents.Collaborate with the Service Desk for shift-left initiatives and escalation handling.Provide user training and promote IT best practices.Ensure compliance with IT policies, security protocols, and service delivery standards.Generate trend analysis and performance reports for continuous improvement.Required Skills And QualificationsProven experience in team management and digital workspace service delivery.Strong understanding of SLA-driven environments and ITIL-based Incident, Problem, Change, and Service Request Management.Excellent communication and interpersonal skills.Strong troubleshooting skills for VPN, DUO, MDM, and endpoint devices.Experience with Intune, SCCM, and endpoint management tools.5+ years of experience in desktop support or a similar technical role.Hands-on experience with Windows OS, Microsoft Office Suite, and common enterprise applications.Familiarity with networking fundamentals and troubleshooting.Experience in hardware diagnostics and component-level repairs.Relevant certifications such as CompTIA A+, Microsoft Certified Support Technician, or equivalent are preferred.Prior experience in a corporate or enterprise IT environment is a plus.CompensationThe base compensation range for this role in the posted location is: $42,784 - $87,290Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.BenefitsCapgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesReferrals increase your chances of interviewing at Capgemini by 2xWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr