Desktop Support Analyst 2

Position Posting Desktop Support Analyst 2 (1 Position Available) Term of Employment Full-Time, Continuing Rate of Pay Band 5: $35.39 – $38.70 per hour (Subject to CUPE 1015 Agreement) Location Operations Centre Duties Reporting to the Manager, Enterprise Infrastructure and Operations, the Desktop Support Analyst II will play a crucial role in the overall administration of the desktop computing environment for the City. This includes administering and deploying computer hardware and software, evaluating and recommending hardware specifications, preparing and deploying software updates, creating and maintaining configuration policies and 3rd party software packages, researching and recommending new software solutions, and diagnosing and solving hardware and software issues for end users. Diagnose, problem solve, and resolve software and hardware issues with computers, peripherals, tablets, and mobile devices, remotely or on-site at any of the City facilities. Perform second level user support for incoming IT deskside incidents and requests, ensuring to review and gather applicable information prior to escalating to other team members. Accurately track and log issues from start to resolution through an IT ticket management system. Administer and complete the deployment of new and replacement hardware at any of the City facilities, as well as review, evaluate, and recommend hardware specifications for the types of workstations in the environment. Prepare, coordinate, and deploy software or firmware updates to computers, printers, and other devices as required to address security vulnerabilities, and remain current and supported. Research, evaluate, test, and deploy baseline Windows security configurations following industry standards to ensure the security of the desktop environment. Create and maintain Windows and 3rd party software packages for installation and updates on City devices. Provide end user support for Microsoft suite applications. Maintain an accurate inventory of IT assets deployed throughout the City, including software licenses and hardware. Administer and support phone systems in use at the City, including PBX and VOIP systems. Cross train with other team members to fill in gaps as needed within the Information Technology team. Accurately determine proper course of action when facing conflicting priorities. Create and maintain documentation for areas of responsibility. Create and maintain knowledge base articles to enable end users to self-solve issues. Contribute to and follow IT Policies, Directives, change management and procedures. Provide on-call support after hours and weekends as part of an on-call rotation. Other Other related duties as required. Schedule This position is office based. Normal working hours are Monday to Friday from 8:00 am – 5:00 pm with the occasional requirement to work outside these standard hours. Qualifications Completion of a two year post secondary diploma in Information Technology from a recognized institution. Four years experience in an enterprise computing environment. ITIL Foundations and Microsoft certifications are considered assets. Demonstrated experience administering workstations and software in a Microsoft‑based enterprise environment. Strong working knowledge of current, supported versions of Windows operating systems. Proficiency with Microsoft 365 applications and related productivity tools. Hands‑on experience with Microsoft Intune for endpoint management, application deployment, compliance policies, and device configuration. Familiarity with enterprise‑level hardware, software, and system administration tools. Demonstrated knowledge of helpdesk tracking software and troubleshooting tools used within a desktop computing environment. Ability to communicate and build relationships with both internal and external customers. Be clear and concise while providing relevant information in person, phone, or email. Strong attention to detail, excellent organization skills, and the ability to analyze and solve problems quickly and efficiently. Must have strong time management skills to balance changing priorities. Customer centric focused approach, and proven ability to work in a team environment. Is self‑motivated with the ability to work independently. Have a high standard of ethics and confidentiality. A valid Class 5 Driver’s License registered in Alberta or Saskatchewan with an acceptable Driver’s Abstract is required. This position will be required to operate a personal vehicle for business purposes. Pre‑Employment Requirements Satisfactory Criminal Record Check. Successful applicant must provide proof of qualifications. Applicants with international education will be required to include an Academic Credential Assessment with application. Closing Date January 21, 2026 Posting Type Internal & External Application Information The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date. #J-18808-Ljbffr