Operations + Social Media Coordinator

**Job Vacancy - OPERATIONS & SOCIAL MEDIA COORDINATOR**
**(18-Month Parental Leave Contract)**

Victoria, BC

**Who we are**

Located in downtown Victoria, BC, we are a talented, close-knit group who produce ethical, zero-waste clothing. We live for short lead times and work in small runs, so our days are always busy and often split between various projects. We take pride in being meticulous, fast, and fun

Our mission is to make comfortable, stylish, quality, affordable goods that are kind to the earth. We are zero fabric waste, meaning we make use of every last piece of fabric we bring in: our kid’s line is made out of left-over bits from our other projects, as are many of our accessories. Whatever remains and is too small to sew is made into Salvage Yarn, Craft Kits or used as stuffing for floor cushions and other fun projects.

At Smoking Lily we feel lucky to live where we live and privileged to do what we do. We like to push boundaries, have fun and reflect on the old.

**The opportunity**

We are currently seeking our next incredible Victorian to join our team to cover for an 18-month parental leave, supporting the overall operations of our bustling team while managing and overseeing our online presence as social media content creator. This role is wide-ranging and is involved in almost every aspect of the business. From managing our Shopify account, to creating phenomenal social media content, to corresponding with purchasers and suppliers (and a lot in between), our next Operations & Social Media Coordinator won’t be bored. Every day looks a little bit different, depending on what priorities are most pressing.

**A day in the life**
- Manage and maintain the Shopify website, including both updating inventory and content
- Create compelling, creative and beautiful social media content, including all photography (about 2-3 posts/week with a big focus on Friday drops)
- Manage and maintain the various Smoking Lily social media channels
- Create content for “Friday Drops” including newsletter distribution, social media posts, and new website copy
- Own Smoking Lily’s inbox management, directing messages to the appropriate person as needed
- Support with fulfilment of orders in tandem with the fulfilment team
- Update production boards and communicate upcoming priorities with production staff
- Pull stock for orders, confirm shipping information and determine packaging needs
- Monitor inventory levels and communicate sold-outs
- Inspect incoming new product and add into inventory
- Assist wholesale customers with orders, including fulfilment of wholesale orders
- Answer phones and other correspondence
- Ad-hoc admin duties, such as tracking down missing packages, answering administrative questions, or providing support to the owner

**What you bring**
- 2+ years of post-secondary education, 3+ years of working experience in related fields, or a combination of both
- Passion for the Smoking Lily brand and supporting creative, hand-made local business
- Prior experience working with the Shopify and Lightspeed platforms is a must-have
- Significant experience working with social media, especially in content creation, building a following and audience engagement
- Prior working experience in a local business or handcrafted industry will be considered an asset
- Ability to roll with shifting priorities and a keen sense for what comes next in the big picture
- Confidence to take initiative and know what projects naturally fall into next in line
- Outstanding written and verbal communication skills (no typos here)
- True appreciation of the little things and understanding that the details are vital
- Ability (and desire) to work in-office Monday to Friday, downtown Victoria, B.C.

(NOTE: Our offices are on the second level of a heritage building with no elevator.)

Does this sound like you? Are you ready to jump into a thriving, lovely local company? We want to hear from you Even if you don’t have all of the listed skills in your toolkit, we would still love to hear from you.

**Reach out**

We can’t wait to meet you.

**Job Types**: Full-time, Fixed term contract

**Salary**: $23.00-$25.00 per hour

**Benefits**:

- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have prior experience working with handcrafted and/or local businesses?

**Experience**:

- Shopify: 2 years (preferred)
- Social media management: 2 years (preferred)

Work Location: In person