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E-commerce Inventory

2 weeks ago

North York, Canada Marlasfashions.com Full time

**About Us**:
We are a dynamic and growing e-commerce company in the Special Occasion Dress industry, dedicated to providing top-quality products and exceptional customer experiences. We are looking for a detail-oriented and customer-focused individual to join our team as an Inventory & Customer Support Specialist.

**Key Responsibilities**:

- **Inventory Management (Excel)**:

- Maintain and update inventory records in Excel.
- Ensure accurate stock levels and manage inventory across different sales channels.
- Work closely with fulfillment and procurement teams to avoid stockouts or overstocking.
- **Customer Service & Support**:

- Assist customers with product inquiries, order placements, and resolving issues.
- Process orders, handle returns/exchanges, and ensure customer satisfaction.
- Provide product recommendations and upsell where appropriate to maximize sales.
- **Website Maintenance & Troubleshooting**:

- Identify and resolve website issues (e.g., broken links, product listings, and image errors).
- Collaborate with developers to ensure website performance and user experience is optimized.
- **Monitor Website Performance**:

- Track website analytics and key performance indicators (KPIs) to identify potential issues.
- Ensure website uptime and load times meet industry standards.
- Provide regular reports on website performance and suggest improvements.

**Qualifications**:

- Strong proficiency in Excel, especially for inventory management.
- Previous experience in customer service, preferably in an e-commerce environment.
- Basic understanding of website troubleshooting (e.g., CMS systems, basic HTML knowledge).
- Ability to work independently and handle multiple tasks effectively.
- Excellent communication skills, both written and verbal.
- Problem-solving mindset and a strong attention to detail.

**What We Offer**:

- Competitive salary based on experience.
- Flexible working hours.
- Opportunity to grow within the company.
- Friendly and collaborative work environment.

If you're passionate about e-commerce, love helping customers, and have a knack for keeping things organized, we’d love to hear from you

**Job Type**: Part-time

Pay: From $17.00 per hour

Application question(s):

- Have you worked with an Ecommerce brand and in fashion?
- What software have you worked with? ie: Shopify etc..

Work Location: In person