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Bilingual Customer Service Representative

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Anjou, Canada Axis Auto Finance Full time

Axis Auto Finance is a fintech lender. Building and deploying leading edge technology made us the fastest growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We are incredibly proud of the team we have built and are looking for like-minded individuals to help us in our growth trajectory.

Our mission is to be the leading provider of alternative financing solutions. We accomplish this by investing in our people, our technology, and our customer experience - with long-term success in mind.

The Customer Service role supports multiple roles and functions. We are looking for a dynamic and organized individual that can complete multiple tasks throughout the day while interacting with and servicing multiple internal and external stakeholders.

**Duties and Responsibilities**
- Provide support to management, service, and collections as required
- Problem solving and ability to help customers in need.
- Ability to work on multiple computer systems to source information and provide detailed updates of events and instructions.
- Complete a multitude of administrative tasks for multiple departments
- Create and modify documents using Microsoft and other products
- Perform filing, scanning, and other administrative duties as required
- Provide reception back up as required. Operate a multi-line telephone system to answer and transfer all incoming calls to the appropriate individuals/department in a courteous and professional manner and take detailed messages. Maintain a clean reception area when covering

**Education & Experience**:

- **Must be fluent in both English and French**:

- University degree preferred
- Two (2) to five (5) years of Administrative and or Service experience or combination of education and industry related experience; subprime automotive segment preferred
- Having an understanding of the automotive finance lifecycle an asset.
- Understanding of the Personal Property Security Act an asset
- Proficiency with loan origination software, client maintenance software, collections software and Microsoft Office. Excel is used extensively for reporting.
- Advanced user experience with Excel, Word, PPT, and Outlook

**Skills**
- Excellent communication skills in French and English (written and verbal).
- Proficient with Microsoft Office (Excel, Outlook, Word, PPT) and Windows environment.
- Excellent attention to detail & punctuality
- Able to multi-task in a fast paced environment
- Strong data entry / keyboarding skills, and efficient with computers
- Familiar with routine office equipment i.e. telephone systems, photocopier, fax.
- Self-motivated with the ability to take initiative and resolve problems independently.

**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Scheduled shifts for days, evenings, and rotating Saturdays.
- Lifting or moving up to 10lbs may be required.
- Exposure to noise, stress, and disruptions
- Walking to carry out essential duties of the job
- Must be able to sit at a desk for long periods of time
- Utilize phone and headsets for long periods of time

**What we offer**:

- Competitive compensation
- Participation in the performance bonus program
- A stellar 100% employer paid benefits program.
- Employee assistance program
- Three weeks vacation upon start
- Personal days
- Remote work as per company policy
- A friendly work environment

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Anjou, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation?

**Experience**:

- Administrative: 2 years (preferred)

**Language**:

- French (required)

Work Location: One location