Bilingual Customer Service Representative
8 hours ago
At TTi, people come for the opportunity and stay for the culture
Job Description Summary
**Job Description**:
About TTI Canada & Milwaukee
TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our industry-leading Milwaukee brand offers innovative heavy-duty power tools, accessories, and hand tools that are transforming how we work by delivering quality products with exceptional durability. Our dedication to company-wide innovation has led to our cordless leadership position across all product categories. We are fast, nimble, and aggressive, constantly striving to “raise the bar” in everything we set out to do, and actively encouraging those qualities in every one of our employees.
Milwaukee is always in the market for people with the energy, enthusiasm, and dedication to enhance our brand. Milwaukee actively promotes a strong corporate culture of respect, ethical integrity, and social responsibility. We firmly believe that our people and our culture are the secrets to our success. We recognize your career path is as individual as you are. Whether you are considering joining us early in your career or you have been in the workforce for years, our priority is to help you meet your professional goals. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest brand in the industry. Milwaukee is a place to accelerate your career.
**Job Description**:
Location: Montreal, QC
We are looking for an enthusiastic and experienced individual to fill the role of Bilingual Customer Service Representative
The Customer Service Representative is responsible for working hand-in-hand with Branch Managers, Shippers, and Technicians to execute best-in-class customer service.
What you will do:
The Customer Service Representative assists all in-store activities to accommodate high traffic demands for the Milwaukee Factory Service Centers.
In this position, the Customer Service Representative will:
- Deliver best-in-class service to our customers- Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic.- Maintain monetary transactions, record maintenance, and assist with additional showroom activities.- Prioritize in-branch repairs- Conduct warranty assessments and instant tool replacements- Develop and maintain strong product knowledge
Who you are:
- A strong multi-tasker that can prioritize tasks to meet business objectives deadlines in a dynamic and fast-paced work environment- The ability to communicate in English and French- Driven by results and continuous improvement with a strong attention to detail- Someone with a passion for excellence and executes task with the highest degree of integrity and accountability- Collaborate with teams and have excellent verbal and written communication and influencing skills- Enthusiastic about learning, eager to give and receive feedback- Take the initiative to solve a challenge with solid analytical and problem-solving skills as well as optimizing resources to hit objectives
What you Will Get- Competitive Base Salary and Bonus Structure- Health Benefits Coverage, including Vision Care, Dental Care,- $500 yearly renewing Wellness Program,- Registered Retirement Savings Plan with Employer Matching Contributions- And much, much more
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