Gate Staff Supervisor

Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month

**Are you interested in joining the Toronto Blue Jays Game Staff Team? This is your chance.**

**The Toronto Blue Jays are looking for a Gate Staff Supervisor.**

**OVERVIEW**

The Toronto Blue Jays Organization is seeking individuals who have exceptional skills in customer service, leadership, and teamwork, and who thrive in working in a fast-paced environment. The Gate Staff Supervisor will manage a team of Gate Staff during Blue Jays home games as well as work collaboratively with co-supervisors to ensure consistent staff management. They are also responsible for providing directions to the Gate Staff steam to ensure fans are receiving a high level of customer service upon entry. This individual will have the ability to efficiently problem solve, proactively react to employee, and fan needs, and provide professional guidance to all Gate Staff.

This is a role of leadership; supervisors are required to lead by example, embody our values and ensure their staff are similarly work to the highest standards.

Applicants must be available to work a minimum of 80% of all regular season home games, and 50% of any other events including evening, weekends and holidays as required. Usher Supervisors are also expected to arrive 45-60 minutes prior to gates open for briefings. Prior to the season, Usher Supervisors should be available for 1-2 nights a week and 1-2 weekends a month between December and April for season preparation work.

This is a part-time contract position from December to November with the possibility of extension.

**This role may be for you if**:

- You have a passion for customer services
- You are hands-on and unafraid of taking on new challenges
- You thrive in a fast-paced high-volume working environment
- You enjoy motivating, energizing and inspiring others

**RESPONSIBILITIES**
- Lead and coach the Gate Staff team to ensure customer-centric approach during the entry process
- Monitor and proactively adjust staffing levels based on the requirement of each game/event
- Assist in managing the attendance program including effectively addressing tardiness and absences
- Ensure company standards and policies are upheld. i.e. all alcohol management policies, emergency procedures, ticket/admission policies, media regulations at Rogers Centre, etc.
- Stay on top of all game day activities, related events and initiatives throughout the stadium and communicate necessary information to staff in an effective manner
- Lead pre-game meetings with Gate Staff and ensure all pre-game inspections have been completed, including making sure staff are equipped with essential tools and resources to be successful
- Administrative duties including, but not limited to, completing incident reports, deployment records and staff reviews
- Ensure ongoing and open communication with management with regards to events that occur during each game/homestand as well as provide feedback to ensure ongoing improvement.
- Assist with recruitment, mentoring and professional development of Gate Staff team
- Ability to work well and communicate with other staff and departments before, during and post-events

**QUALIFICATIONS**
- Demonstrated leadership skills including motivating and coaching teams
- Exceptional customer service skills with a focus on creating positive fan experiences
- Minimum 2 years in a customer service role
- 1-2 years supervisor or leadership role experience an asset
- Excellent organizational and time management skills
- Ability to react quickly to confrontational situations and diffuse conflict
- Strong interpersonal, verbal, and written communication skills
- Available to work 80% of all regular season home games and 50% of any other events
- Flexibility around availability on evenings and weekends prior to the start of the baseball season for hiring and training, including 1-2 nights a week and 1-2 weekends a month
- Ability to work in a busy, fast-paced environment while standing/walking indoors/outdoors for 3-5 hour shifts

**WHAT WE OFFER TO YOU**
- Commitment to our team - we want you to succeed
- Ongoing, hands-on training to help you develop your skills
- Excellent employee discount to use towards Jays gear
- A unique employment experience working for the only MLB team in Canada**Schedule**: Part time

**Shift**: Variable

**Length