Operations Administrator

CAMP Systems is the leading provider of Aircraft Health Management (AHM) services, including maintenance tracking and engine trend monitoring services to the global business aviation industry. CAMP is the preeminent brand in its industry as the exclusive recommended service provider for more than 20 business aircraft manufacturers, and the exclusive Pratt & Whitney Canada designated and Honeywell factory endorsed engine condition trend monitoring provider. Our services are delivered through a “SaaS plus” model and is the key compliance system used by operators of than 20,000 aircraft (maintenance tracking platform) and over 33,000 engines (engine health monitoring platform).

In addition to AHM services, CAMP’s shop floor management ERP solutions are used by over 1,300 aircraft maintenance facilities worldwide including MROs, manufacturers, and distributors. And CAMP is also the preferred aviation parts marketplace for than 4,000 buyers and sellers, and the trip logistics management solution for over 3,000 operators and 300 FBOs.

During its rich 50 plus year history, CAMP has grown from a single office in Ronkonkoma, NY to now having 13 offices located around the world with more than 1,100 employees. Our work is very important to us, but so is our life outside of work. CAMP supports many programs to improve work-life balance including workplace flexibility, health and finance workshops, off-site social events and discounts to local attractions and cultural activities. CAMP is wholly owned by the Hearst Corporation, a leading global, diversified media, information and services company with more than 360 businesses.

Come join our team and lead the development of game changing AHM services

**Job Summary**

We are currently looking for an Operations Administrator (Ops Admin) to be part of our Montreal Operations Team. Reporting to the Operations Manager, the Ops Admin’s primary responsibility is to assist the Aviation Maintenance Analysts (AMAs) and support our day-to-day operation.

**Responsibilities**
- Assist AMAs with daily tasks such as audits, reviewing and processing compliance information to update aircraft maintenance status
- Monitor incoming enrollments and distribute for processing
- Submit OEM and customer furnished technical data documentation for processing
- Communicate with Aircraft Manufacturer and customers regarding missing or outstanding aircraft documentation
- Create airframe and major assemblies’ profiles in the system
- Update internal workflow management system
- Assist AMA with customer outreach and onboarding activities as well as customer requests
- Support Service Centers with maintenance planning by creating and building maintenance packages for mutual customers
- Create and manage Company and User profiles, process pending profile updates for customers and notify internal teams of changes
- Assist in signing up customers for Training Sessions
- Support Operations team with incoming customer calls
- Act as backup to Office and other Ops Admins

**Requirements**:

- Two (2) to five (5) years of experience in administration or customer service, ideally in aviation industry
- Experience in document management or handling aircraft maintenance compliance records considered an asset
- Ability to analyze and interpret data
- Proficient in MS Office suite, especially Excel
- Excellent communication skills (both written and verbal) and interpersonal skills
- Rigorous attention to detail with a can-do attitude
- Able to adjust to changing priorities
- Ability to fluently speak in both English and French.
- Keen to learn and grow with the business in a dynamic environment

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Holidays
- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 2 years (required)

**Language**:

- French (required)
- English (required)