Help Desk Customer Support Specialist

1 day ago

Toronto, Canada INCOM Web & e-Marketing Solutions Full time

InCom Web & e-Marketing Solutions is currently recruiting for a full time Help Desk Technical Customer Support Specialist (Web Applications). We are looking for a person who is detail oriented, fluent in English, friendly and extremely comfortable with technology.
- Work directly with new customers to ensure successful on-boarding and adoption
- Communicate regularly and proactively with clients and deliver timely and appropriate responses to incoming requests
- Provide excellent support and ensure a high retention rate.

**Qualifications/Requirements**:

- 2+ years relevant work experience in a customer support or account; management (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
- Impeccable verbal communication and interpersonal skills;
- A positive attitude and ability to excel under pressure;
- Ability to maintain a high level of client retention and satisfaction;
- Capable of working independently and cross-functionally, multitasking;
- A detail-oriented with strong time management skills;
- Experience with Content Management Systems (CMS) is an asset;
- Tech savvy with the ability to navigate apps and software;
- Experience with CRM software is an asset;
- Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
- SaaS: 1+ years (preferred);
- Enterprise Software: 1+ years (preferred);
**What We Offer You**:

- A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
- Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
- Great earnings and career advancement potential.
- Benefits and performance bonuses.
- Convenient location - 2 min walk from Sheppard West station

**Job Types**: Full-time

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

**Schedule**:

- Monday to Friday

**Supplemental pay types**:

- Bonus pay

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