Volunteer Resources Associate

**Work Type: Full Time**

**Position: Volunteer Resources Associate**

**Location: WRHN - Queens Blvd**

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

**Please Note**:New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

**Position Summary**:
The Volunteer Resources Associate is responsible for supporting the recruitment, training, and scheduling of volunteers across the organization. This role ensures effective communication across all teams, maintains volunteer records, and helps facilitate smooth delivery of volunteer programs. The Associate plays a key role in fostering a positive and supportive patient experience while ensuring an engaged volunteer team.

**Responsibilities**:
**Volunteer Recruitment & Onboarding**
- Assist with implementing strategies for recruiting qualified volunteers including creating and updating volunteer postings.
- Organize orientation and training sessions for new volunteers.

**Volunteer Coordination and Scheduling**
- Assist with coordinating volunteer schedules and filling vacant shifts as needed.
- Communicate regularly with volunteers regarding shifts, updates, and opportunities.
- Monitor volunteer attendance and performance.

**Record Keeping and Reporting**
- Maintain accurate and up-to-date volunteer databases and files.
- Track volunteer hours and prepare reports on volunteer activities and impact.
- Ensure compliance with organizational policies and health regulations.

**Communication and Program Support**
- Respond to general inquiries regarding the Volunteer program at WRHN.
- Provide ongoing support, guidance, and recognition to volunteers.
- Communicate and follow up with new volunteers
- Work closely with Volunteer Resource team and direct or respond to volunteer needs/inquiries appropriately.
- Assist in planning and executing Volunteer Recognitions Events.
- Promote volunteer engagement and retention through effective communication and incentives.

**Position Requirements**:

- Completion of a two-year college diploma in Administration, Social Sciences, or Human Resources.
- Minimum of 2 years of relevant experience
- Previous experience in coordinating volunteer programs in the non-profit sector is an asset
- Experience in volunteer recruitment, engagement and retention is an asset
- Ability to plan, coordinate and evaluate programs
- Demonstrated ability to build relationships, foster collaboration, lead change, and introduce innovative approaches to volunteer management practices
- Excellent organizational and time management skills to manage competing priorities in a fast-paced healthcare environment
- Excellent listening, oral and written communication skills
- Knowledge of current legislation and best practices related to volunteerism

**Application Instructions**:
EMPLOYEES OF LEGACY ST. MARY’S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.

Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.
- International Applicants