Counter Sales Supervisor

2 weeks ago

Moncton, Canada Kerr Controls Full time

Kerr Controls Ltd. (Kerr) is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment, and Supplies. We have an opening for an experienced and highly motivated **Counter Sales Supervisor** to join our Moncton, NB branch.

**Responsibilities**:

- Supervise daily counter operations to ensure all customer transactions are completed accurately, efficiently, and in compliance with company standards.

- Manage and support a team of counter and inside sales staff, providing leadership, direction, and ongoing coaching.

- Provide daily guidance to ensure team members are knowledgeable about company policies, procedures, and HVAC/R product offerings.

- Conduct performance evaluations and provide regular feedback to support employee growth and development.

- Resolve customer complaints and issues promptly and professionally.

- Monitor inventory levels, coordinate replenishment, and communicate with suppliers as needed.

- Ensure all end-of-day balancing and related documentation are prepared accurately, with any exceptions reported promptly.

- Identify gaps in technical or product knowledge and coordinate training with head office or external partners as required.

- Maintain a clean, organized, and customer-focused counter environment.

- Monitor staff attendance and performance, providing corrective feedback as needed.

- Collaborate closely with the Branch Manager to align operational goals, manage staffing, and achieve sales targets.

**What you bring to the team**:

- Proven wholesale inside or counter sales experience within the HVAC/R industry.

- Previous supervisory or team lead experience in a sales or customer service environment.

- Superior customer service and interpersonal communication skills with a focus on results and relationship-building.

- Advanced computer proficiency with experience using sales, inventory, and customer management software.

- Strong organizational and multitasking abilities with excellent attention to detail.

- A proactive and positive leadership style with a commitment to mentoring and developing others.

- Ability to handle complex customer needs and drive sales growth through effective team leadership.

**What you can look forward to when you join our team**:

- Health, Dental, and Vision benefits.

- Additional life and disability insurance options.

- Paid Vacation Time.

- Company-Matched Retirement Savings Plan (RPP).

- Access to a confidential Employee & Family Assistance Program.

- Employee Referral Program.

- Ongoing learning, leadership development, and advancement opportunities.

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