Manager, Toronto Drop-in Network

_**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House**_

**JOB OPPORTUNITY Job# TNG2025-40**

**POSITION TITLE**:Manager, Toronto Drop-In Network (TDIN)

**DEPARTMENT**:Toronto Drop-In Network

**STATUS**:RegularFull-Time, Non-Bargaining Unit

**# HRS / WEEK**:35

**REPORT TO**:Vice President, Urban Health and Homelessness Services

**SALARY RANGE**:$67,520- $75,960

**GENERAL DESCRIPTION**:The Manager TDIN reports directly to the Vice President of Urban Health and Homelessness Services (Vice President) and has a broad range of internal (e.g., governance, staffing etc.) and external (e.g., advocacy, managing key relationships etc.) duties and responsibilities. This is a hands-on role whereby the incumbent works closely with TDIN member agencies who are dedicated to building a socially-just Toronto which is safe, healthy, and inclusive. Member agencies range in size from small individual drop-in programs to larger drop-ins located in multi-service agencies. The Manager’s role is to facilitate access to resources to the over 49-member agencies across Toronto and ensure access to needed supports that enable each drop-in to continue to focus on their joint mission and vision.

**MAJOR DUTIES**:

- Adhere to the values, purpose, and strategic priorities of the TDIN.
- Actively lead and oversee multiple committees including the steering committee and other standing committees.
- Work with a diverse group of stakeholders on the steering committee including management, front line workers and participants who oversee TDIN activities.
- Work with stakeholders on the Training committee and the Advocacy committee to oversee the implementation of recommendations.
- Oversee the distribution of funds to member agencies.
- Ensure updates related to TDIN are communicated to the Vice President and Director of UHHS on a regular basis and/or immediately when larger matters arise.
- Provide direct supervision and support to the TDIN staff team of 2 FTE.
- Assist in the preparation of the Annual General Meeting and Annual Conference.
- Oversee and report on the budget to the Vice President UHHS and other members of the steering committee.
- Oversee membership support coordination (e.g. website, delivery of e-Digest and drop-in meal lists).
- Oversee training and engagement coordination e.g., developing and delivering sector-specific training, developing tools and resources, and harm reduction initiatives.
- Ensure strategic partnerships are nurtured and maintained so they continue to support TDIN’s training, development, and resource distribution amongst its members.
- Participate in theme-based Member’s Forums including ongoing advocacy initiatives, campaigns, and special projects.
- Responsible for research preparation and submission of monthly, quarterly, and annual funding reports.
- Maintain current knowledge of government and political developments related to community services and supports.
- Seek opportunities to increase funding for the TDIN to serve more members and/or for members to directly access.
- Be visible, accessible, and responsive to the member agencies.
- Other duties as assigned.

**REQUIREMENTS & QUALIFICATIONS**:

- Bachelor’s degree in health promotion, social work, health administration or other relevant discipline; or combination of an undergraduate degree with extensive, progressive relevant management experience.
- Minimum of 3 years management experience with progressive responsibility in a community health or social service setting; experience managing teams at multiple locations is an asset.
- Experience managing or leading drop-ins recommended.
- Experience working with steering committees and governance structures.
- Strong commitment to and experience with appropriate community development, advocacy approaches and methods.
- Experience in government, policy and/or front-line work related to housing and homeless populations.
- Experience and demonstrated success in proposal writing, budget preparation and management.
- Knowledge and experience in effective management of crisis situations.
- Ability to collect and analyze data for decision making and quality improvement.
- Experience leading, motivating, coaching, supervising, and developing a high functioning team.
- Experience managing in a unionized environment is an asset.
- Strong supervisory skills, including the ability to mentor, coach and inspire staff, students, and volunteers.
- Strong interpersonal skills and the ability to act as a liaison between the agency and its clients, funders, and community partners.
- Excellent communication skills including verbal, written and presentation skills.
- Effectively manage conflicts and respect differing opinions.
- Strong problem-solving skills. Ability to identify gaps and solutions including creating partnerships between governments and agencies.
- Operate with a high level of