Receptionist/office Administrator

6 days ago

Toronto, Canada The Investigators Group Inc. IGI Full time

Receptionist / Office Administrator
**Location: Downtown Toronto**

The Investigators Group has built our reputation on providing professional, reliable and experienced investigative and security services to our growing client group. We are dedicated to achieving this mission through our team of professional investigators, security guards and our dedicated support staff.

Overview
- perform a wide variety of administrative functions in support of the business.
- work in a collaborative team and play an important role in helping the team remain informed, organized and other tasks.
- can effectively juggle multiple tasks and have excellent communication and interpersonal skills.

Key Responsibilities
- Provide Front desk reception duties for the office which includes answering the phone, take messages, and redirect calls to appropriate offices
- Completes COVID-19 screening questions with all visitors
- Receive and greet all visitors in a professional and warm manner
- Support the administration of the office which duties includes maintaining office areas and facilities
- Collect and distribute all incoming mail, fax and courier items
- Prepare outgoing mail (envelopes, packages, etc.)
- Provides general administrative support to the business teams, including tasks such as filing, data entry, timesheet verification and scheduling
- Assist in the preparation of reports, letters and scheduling
- Assist in any ad-hoc duties, projects and activities as and when required.

**Specific Responsibilities**:
**Receptionist Duties** - This will be the primary task for this role. Ensuring that there is phone coverage from 9 am - 5 pm Monday through Friday. In event that reception needs to step away (ie break or lunch), responsible to notify designated backup or other team members that she will be away from reception. Responsible for answering the phone, triage calls, take messages, provide general information, courier. Greeting visitors and ensuring COVID screening and mask compliance.

**Administrative and Reports **- Reception will be assigned to assist other IGI staff in preparation of various reports on a regular or irregular schedule. These reports may include statistics for client preventions/apprehensions, expired skills reports, following up with employees to submit timesheets, prepping billing files, preparing slips for invoices, mailing invoices, be on the lookout reports (BOLOs), scheduling interviews for new hires, retail recovery.

**Executive Support **- Support the CEO and Manager, Security and Loss Prevention on an as needed basis with tasks, correspondence, scheduling, etc.

**Requirements**:

- Completion of a high school diploma
- 6 months’ previous relevant experience in an office setting.
- Possess good professional image, excellent communication and enthusiasm in customer service.
- Pro-active and highly resourceful
- Ability to manage assigned tasks in an assertive, efficient and timely manner.
- Must be able to work business hours (9am - 5 pm)

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

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