Operations Supervisor

2 weeks ago

Nanaimo, Canada Loomis Express Full time

From deliveries to the Alaskan Gold Rush in 1905 through armoured cars to ground and courier service, the Loomis brand has a long history of providing Canadian clients with high quality domestic service.

Owned by TFI International, Loomis Express contributes to their annual operating revenue of over 5 billion dollars. As a national provider in the Courier sector, Loomis works in synergy with other TFI companies to provide excellent product delivery and client service.

We are currently looking for an **Operations Supervisor **to join our Nanaimo, BC team. The Supervisor provides “hands-on” proactive management of the employees and Owner Operators engaged in the daily handling of packages and freight within prescribed policies and time frames. This Supervisor role currently manages Owner Operator, hourly warehouse/customer service staff as well as third party pick-up & delivery routes on a daily basis.

**DUTIES & RESPONSIBILITIES**:

- Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
- Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
- Ensures sufficient staff resources, materials and supplies on hand at all times.
- Ensures warehouse is organized and set up for next shift.
- Maintains equipment, in safe, efficient operating condition at all times.
- Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
- Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Area Manager re: final responses.
- Identifies/tracks/adjusts operation to meet delivery and pick up standards by auditing & measuring productivity (KPI).
- Addresses Customer complaints in a professional, expedient manner.
- Ensure targets are met daily with respect to productivity and service levels.
- Ensure compliance with company policy and procedures are met by staff.
- Improve/reduce operational costs.
- Performs other duties as assigned.

**QUALIFICATIONS**:

- Warehouse and or delivery operations experience in courier or related industry.
- Working experience with scheduling and meeting deadlines and solving problems.
- Proven ability to work through employees, training, and process/policy to attain goals.
- Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.
- Excellent interpersonal skills.
- Proven communication skills - written & oral.
- PC skills (Basic Word processing & spreadsheet).
- Demonstrated drive, initiative & flexibility to ensure task completion.
- Manage multiple activities/deadlines/reports.

We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Work Location: In person

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