Transit Supervisor

2 weeks ago

Prince George, Canada PWTransit Full time

**Transit Supervisor**

PWTransit requires a full-time Transit Supervisor in the Prince George area. You would belong to a world-class team of innovators and industry leaders who are passionate about getting people Safely Home. You’re a people mover and a difference-maker, living by a set of shared values, entrusted to safely transport people to and from their destinations. Our culture is driven by inclusivity and people who are empowered, proud, and believe in the power of a positive attitude. We look for people who have a safety-first mindset, who are collaborative leaders, who deliver on their commitments, who empower and engage their employees to achieve great things, and who believe in inclusion.

Reporting to the Service Delivery Manager, you will supervise a group of about 70 Transit Operators (Conventional and Custom Transit), ensuring passenger needs are met and providing leadership and support for our team.

The schedule will be Tuesday to Saturday from 2:30 PM to 11:00 PM.

**Qualifications**:

- High school diploma or equivalent
- Demonstrated aptitude for conflict resolution and customer service
- A valid Class 1 or 2 driver’s license with air brakes preferred; license upgrade training offered for other license classes
- Proficiency in Microsoft Office (specifically Word and Excel) considered an asset
- Knowledge of SMI, GFI, HASTUS, WFA considered an asset
- Experience in transit scheduling considered an asset

**Responsibilities**:

- Provide direct, on-road supervision of all transit operations in Prince George Area (Conventional, Custom transit and Bulkley Nechako).
- Conduct an annual formal evaluation of all Conventional, Custom and Community transit operators
- Monitor radio communications, activity at Transit Exchanges and respond to day to day on road operational issues
- Monitor radio communication to ensure correct procedures are being adhered to and in particular that passenger transfers to other routes are consistently and properly coordinated
- Perform audits of on-time performance (covertly and overtly)
- Ensure operating procedures are adhered to
- Verify compliance (and correct staff if required) with statutes and regulations
- Dispatch and make temporary changes to routing, driver and vehicle assignments as required by traffic, capacity, breakdowns or road and weather conditions. Changes to routing or detours will be communicated to the operations center and then to the public
- Initiate emergency assistance procedures in the event of vehicle collisions or passenger injuries, and initiate associated formal incident investigations
- Will ensure that incident/collision reports are completed when required
- In the event of major incidents involving damage to Buses, Transit Facilities, injuries to passengers, or potential media exposure the Transit Supervisor will ensure that the incidents are communicated up the chain of command immediately, including contacting the 24 hour Emergency Line

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Schedule:

- Evening shift

Ability to commute/relocate:

- Prince George, BC V2N 2K8: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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