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Credit and Collection Specialist

2 weeks ago

Burnaby, Canada UCS Forest Group Full time

**Who We Are**:UCS Forest Group is North America’s premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries. We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative panels. The quality of our products and service experience is unparalleled. From Victoria to Toronto, we are Delivering the Difference to Canada as Upper Canada Forest Products.**

**About the Role**:
The Credit and Collection Specialist will be responsible for credit & collections operations within their assigned region. The position is responsible for daily collection calls, order releasing and review of customer credit limits for an assigned portfolio of client accounts. This includes (but is not limited to) monitoring, identifying, and addressing issues of assigned accounts and ensuring compliance with credit policies and procedures.

**Responsibilities**:

- Daily business to business collection calls to encourage customers to pay within their assigned terms
- Monitor assigned accounts receivable to identify trends and issues. Report weekly to leadership and provide status update on accounts
- Work closely with the Customer Service, Sales and Operations to ensure client service satisfaction
- Disciplined approach to diarize collection activities and call logs
- Negotiating payment while maintaining client goodwill; facilitating dispute resolution
- Recommend appropriate course of action for dealing with delinquent accounts; escalate internally or with the customer to determine the root cause and correct
- Manage daily credit hold queue within the credit policy guidelines
- Complete credit reviews on both new and existing accounts, utilizing credit reports, bank reports and trade references
- Identify and recommend areas of improvements within standard operating procedures and departmental policies
- Perform other related duties as assigned by management

**Requirements**:

- University Degree or College Diploma in related field
- 3-5 years’ experience with trade credit in business to business environment
- Solid knowledge of credit, collections and accounts receivable processes and procedures
- Familiar with D&B Credit Reports
- Familiar with Uniformed Commercial Code, Construction Lien Act, Waiver and Lien processes
- Demonstrated conflict resolution skills; sound judgement and decision-making skills
- Solid problem-solving capabilities to ensure issues, complaints, and inquiries are handled tactfully, effectively and promptly
- Strong attention to detail, goal oriented
- Ability to partner with customers to achieve win/win solutions
- Excellent communication (oral & written), and organization skills
- Ability to maintain a high level of accuracy
- Proven organizational/ negotiation/ communication skills
- Self-motivated and results oriented individual
- A team player with good listening and customer service skills

**Work Conditions**:
Manual dexterity required to use desktop computer and peripherals