Customer Service Representative

2 weeks ago

North York, Canada Raz Design Inc. Full time

Raz Design is a small medical device manufacturer, located in North York. In response to our growing product lines, we are in need of an individual to join our business-to-business customer service team.

**Position**: Customer Service Representative
**Status**: Full time position
**Salary**: Commensurate with experience

**Benefits**:Include Health, Dental and Life insurance, RRSP Savings Plan, Casual Dress, Free Parking

**Responsibilities**:

- Generate quotations and sales orders in company’s order entry system
- Process sales orders and work with production team to ensure orders ship on time
- Expedite, follow up and track rush orders as required
- Input new accounts, product codes and pricing into the database
- Coordinate with the accounting team as they establish credit terms for new customers
- Enter, log and resolve customer complaints
- Issue return authorizations and provide documentation to process the returned items
- Act as a product expert and explain our products, their features and benefits, to dealers, therapists, end users and their families / attendant
- Liaise with engineering to determine the feasibility of any request for custom modifications to a component
- Work with senior management and engineering to provide off-the-shelf or custom solutions to meet special user requirements or to address specific user concerns

**Qualifications**:

- Have a minimum 3 years of work experience in a customer service position
- Have excellent verbal and written communication skills in English
- Have the ability to understand basic mechanical concepts
- Know how to deal with difficult or discontented customers.
- Be able to process, manage, and organize volumes of information (product codes, pricing, discounts, compatibility of components, etc.)
- Possess a high attention to detail
- Have a flexible attitude with the ability to multi-task and work under pressure
- Be competent with Microsoft Outlook, Word and Excel
- Have experience with small business accounting/order entry software (experience with QuickBooks or SAP Business One is preferred)
- Be able to work 2 late shifts a week, currently finishing at 7 pm EST
- Be able to work on some Canadian statutory holidays on a rotation basis
- Ability to fluently speak a native European language will be an asset

Schedule:

- Day shift
- Evenings
- Monday to Friday

Application question(s):

- In addition to English, what other language(s) can you speak fluently?

**Experience**:

- customer service: 2 years (required)

Work Location: One location

  • Customer Service Representative

    2 weeks ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    5 days ago

    North York, Canada Fix Network World Full time

    Posting Details Job Details Description Collision Repair Experts is looking for a Customer Service Representative! As a Customer Service Representative, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service...

  • Bilingual Customer Service Representative

    6 days ago

    North Bay, Canada Zedd Customer Solutions Full time

    **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer Solutions is expanding and invites you to join our...

  • Customer Service Representative

    1 week ago

    North York, Canada Petro Canada - Frew Energy Full time

    **Customer Service Representative** **Location: Toronto** **Full-time** **40 Hours per week** With a dedicated team of hardworking professionals at your service, Frew Energy is your premier choice for dependable fuel delivery services throughout the Greater Toronto Area and Southern Ontario. As a proud partner of Petro-Canada, we offer only the highest...

  • Customer Service Representative

    4 days ago

    North York, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    4 days ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Handyman Connection of Etobicoke, ON Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...

  • Customer Service Representative

    1 week ago

    North York, Canada Handyman Connection of Etobicoke, ON Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...

  • Customer Service Representative

    1 week ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...