IT Support and Training Analyst

2 days ago

Moncton, Canada Multicultural Association of the Greater Moncton Area Full time

**Job Title**

**IT Support & Training Analyst**

**Reports To**

**Director of Technology & Innovation**

**Position**

**Fixed Term Contract (40 hours a week)**

**Languages**

**English; French & other languages (an asset)**

**Hourly Wage**:
**$24 per hour**

**_ *This is a term position ending March 28, 2025, with the possibility for renewal. *_**

**Summary of Role**
- The role, reporting to the Director of Technology & Innovation, encompasses a range of responsibilities aimed at providing comprehensive technical support and enhancing digital literacy within the organization.
- **
Helpdesk Support**:

- Troubleshoot and resolve hardware, software, and network issues.
- Document and track support requests using our ticketing system.
- Escalate complex issues to higher-level support when necessary.
- ** Microsoft 365 Administration (Focus on SharePoint)**:

- Manage and maintain Microsoft 365 environments, with a particular focus on SharePoint.
- Assist in the design, implementation, and management of SharePoint sites and workflows.
- ** Digital Literacy Training**:

- Develop and deliver training programs to enhance digital literacy among staff and clients.
- Create user-friendly documentation and guides for various software and tools.
- Conduct workshops and one-on-one training sessions to improve digital skills.
- Stay updated with the latest digital tools and best practices to continuously improve training content.

**Qualifications**:

- Proven experience in a helpdesk or technical support role.
- Strong knowledge of Microsoft 365, especially SharePoint administration.
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail.
- Experience in developing and delivering training programs is a plus.
- Knowledge of artificial intelligence (AI) technologies is desirable.
- Proficiency in English; knowledge of French and other languages is an asset.

**Core Staff Duties**
- The following core responsibilities are required of all MAGMA staff:
**Event Participation**: As a multicultural association which networks extensively with other organizations as well as hosting a wide variety of events, MAGMA staff are asked to be flexible in arranging to take part as these events usually take place outside of regular working hours. While each staff’s role may involve specific activities, in general the staff are required to attend core events including the Annual General Meeting and the Mosaïq Multicultural Festival. Time spent at these events are taken in lieu, as arranged with the department manager.

**Administration**:As a government-funded organization we are required to report in detail on our activities. Staff are therefore required to submit a variety of regular reports on the fulfilment of their role requirements. The staff also has the responsibility of updating and maintaining the MAGMA client database.

**NOTE**: This job description is not intended to be all-inclusive. Employee may be expected to perform other related duties as negotiated to meet the ongoing needs of the organization.

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