Business Analyst

Job Description – Clinical Business Analyst (Patient Access – Registration & Scheduling)

Location: Remote

Pay Rate: CAD$90-CAD$100/Hr

Overview

A major healthcare transformation initiative is underway to unify and modernize multiple standalone hospital information systems into a single, standardized, and integrated Clinical Information Solution (CIS). This role focuses on standardizing patient access processes and implementing digital solutions that enhance care delivery, efficiency, and collaboration across healthcare facilities.

The Clinical Business Analyst – Patient Access (Registration and Scheduling) will play a key role in defining, designing, and implementing clinical and administrative workflows, supporting the successful adoption of the new CIS across the organization.

Responsibilities

- Gather and define detailed business and system requirements related to patient access, including registration, scheduling, and associated workflows.
- Conduct gap analyses to identify areas for improvement or standardization within existing processes.
- Develop and maintain business analysis documentation such as requirements specifications, use cases, process maps, and design documents.
- Facilitate stakeholder engagement sessions and workshops with clinicians, administrators, and project teams to gather insights and validate requirements.
- Collaborate with cross-functional teams, including project managers, technical leads, and subject matter experts, to design and implement effective CIS solutions.
- Build, validate, and test clinical content and workflows within the CIS platform.
- Support the creation and implementation of standard order sets, documentation templates, and operational procedures related to patient access.
- Develop user guides, training materials, and workflow documentation to ensure successful adoption of new systems and standards.
- Contribute to change management and communication activities supporting the CIS rollout.
- Maintain strong relationships with business and technical teams to align project goals and ensure smooth execution.

Qualifications (Mandatory)

- University degree in Healthcare, Business Administration, Information Technology, or equivalent education and experience.
- Minimum 5 years’ experience as a Clinical Business Analyst or Clinical Informatics Analyst focusing on patient access functions (registration and scheduling).
- Proven experience in requirements gathering, business process analysis, workshop facilitation, and development of business analysis deliverables.
- Minimum 5 years’ experience working with Health Information Systems (EHR/CIS) or equivalent healthcare technology platforms.
- Minimum 3 years’ experience in implementing large-scale health information systems projects related to patient access and clinical workflows.
- Ability to start within the required timeframe.

Preferred Qualifications (Scored)

- 6+ years’ experience as a Clinical Business Analyst involved in patient access and clinical workflow standardization (CPOE, documentation, ancillary services such as Pharmacy, Laboratory, and Imaging).
- Strong facilitation skills with healthcare professionals to identify, define, and document requirements and use cases.
- Excellent verbal and written communication, facilitation, and presentation skills (bilingual proficiency in English and French preferred).
- Demonstrated ability to manage multiple workstreams, prioritize tasks, and collaborate across project teams.
- 5+ years’ experience using Microsoft Office 365 tools (Word, Excel, PowerPoint, Visio, Teams, Outlook).
- 2+ years’ experience using JIRA for project tracking and documentation.
- Prior experience working in or supporting public healthcare environments is an asset.

Key Deliverables

- Comprehensive review and documentation of existing business and system requirements.
- Facilitation and validation of new and updated requirements for patient access workflows.
- Detailed process documentation, use cases, workflow diagrams, and design specifications.
- Development of user guides, training, and reference materials for system users.
- Build and validation of clinical content and workflow components in the CIS.
- Coordination of stakeholder communications and support for project implementation.