Process Analyst Iii

6 days ago

Moncton, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled Process Analyst to join our client.

Contract Dates: 8 months
Pay Range: $32.32 to $35.98 per hour
Business Hours: Monday to Friday

Job Responsibilities:
User Support & SME Responsibilities
- Act as the champion and primary monitor of the user support channels.
- Respond to all incoming questions, providing expert guidance and solutions.
- Collaborate with internal teams to resolve complex issues when needed.

Issue Tracking & Resolution
- Maintain and update an issue tracker based on user inquiries.
- Identify trends and recurring pain points to proactively enhance system functionality and user experience.
- Provide monthly insights to the Manager, based on issue tracker data.

Training Material Development
- Develop Standard Operating Procedures (SOPs), quick reference guides, and short instructional videos to support users.
- Refine training content based on user feedback and ensuring all materials are clear, concise, and aligned with evolving system requirements.

Training Coordination & User Onboarding
- Assist in the onboarding of new teams and users as the scope of the reconciliation process expands.
- Support the planning and execution of training sessions, ensuring smooth delivery.

Process Improvements & Ad-Hoc Support
- Proactively suggest process improvements and enhancements to optimize system efficiency and user experience.
- Support ad-hoc assignments and initiatives as a key member of the team.

Experience & Qualification Requirements:

- MS Office (Word / PPT / Excel)
- Presentation skills / training materials
- Finance industry experience
- Project management lifecycle
- Excellent communication & customer service skills - ability to explain complex topics clearly and professionally
- Quick learner with the ability to adapt to new systems and processes efficiently
- Strong organizational & multitasking skills - ability to prioritize tasks and manage multiple responsibilities
- Problem-solving mindset - proactive in identifying and addressing issues
- Team player - collaborates effectively with cross-functional teams
- Process improvement mindset - identifies opportunities to streamline and enhance workflows

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

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