Inside Sales/customer Service
2 days ago
**Overview**
We are seeking a dedicated and enthusiastic Inside sales / Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while fostering strong relationships. Your ability to analyze customer needs and negotiate solutions will be crucial in ensuring customer satisfaction and loyalty. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering top-notch service.
**Responsibilities**
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions and transactions using Salesforce or similar CRM tools.
- Collaborate with sales and business development teams to identify opportunities for upselling or cross-selling products and services.
- Negotiate terms with customers when necessary to resolve issues or enhance satisfaction.
- Provide feedback on customer trends and insights to improve service delivery and product offerings.
- Assist in account management tasks, ensuring that all customer accounts are up-to-date and accurately maintained.
**Experience**
- Previous experience in sales / service or a related field is preferred.
- Familiarity with sales processes, including technology sales, is a plus.
- Strong analytical skills with the ability to assess situations quickly and make informed decisions.
- Excellent communication skills, both verbal and written, with the ability to negotiate effectively.
- Proficiency in using ZOHO or similar CRM systems is advantageous.
- A proactive approach to problem-solving with a focus on customer satisfaction.
Join us in delivering outstanding service that makes a difference
**Job Types**: Full-time, Fixed term contract
Contract length: 6 months
Pay: $19.50-$21.00 per hour
Expected hours: 30 - 35 per week
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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