Account Manager

**Who we are**

Turf Pro Landscaping is nestled in the heart of Southwestern Ontario. London (Komoka), is surrounded by the Great Lakes and a thriving farming community. London is a big city that still maintains its “small town” feel. This is home and we love it

Turf Pro Landscaping began operation in 1983. From the start, Turf Pro’s Mission Statement has been “to satisfy customers by providing excellent detailed landscape service.” This simple yet goal-oriented mission statement is evidenced in every aspect of our work. Since the early days, Turf Pro has continued to develop the Lawn and Garden Maintenance Division. To this day, several Lawn Maintenance crews maintain London and area properties, and more recently have started mainting properties in Kitchener/Waterloo, Cambridge, and Guelph

Over the years, Turf Pro has expanded its’ services to include: landscape design, grading, seed/sod, retaining walls, interlocking brick walks and patios, water features such as ponds, waterfalls, and bubbling rocks, fences, decks, arbours, outdoor kitchens, plant and tree installation and snow clearing. The Landscape Design and Installation Division is now a very significant part of Turf Pro’s portfolio

**Position Title**: Account Manager **Reports to ** Owner

**Location**: London, ON

**What we are looking for**

**What will you do at Turf Pro Landscaping?**
- Manage all aspects of landscape maintenance & snow portfolio, including customer service ideals, enhancement sales, and quality expectations. Anticipate customer problems and concerns and take action to meet and exceed customer expectations
- Managing client accounts, developing new business opportunities, and driving sales growth.
- Build and maintain proactive communication and positive business relationships with residential and commercial clients, property managers, condominium broads, and other stakeholders
- Proactively anticipate problems and suggest solutions to avoid customer complaints
- Manage quality control of the portfolio to include assisting with property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary
- Proactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested
- Communicate with Crew Leaders & Production Managers on a daily basis to ensure work schedules are adhered to in a safe and efficient manner and within profitability goals
- Engage in on-the-job to learn about the industry
- Provide supervision and develop employees through positive interactions, and giving feedback
- Participate in the snow removal program as required, including providing property inspections, customer service and phone support on a rotating basis during snowstorms, responding to before, during, and after storm service calls and scheduling clean-up. Hours of responsibility can change based on the season/weather.
- Identify new business opportunities by cultivating and maintaining business relationships with existing & new customers.
- Facilitation of end-to-end bidding process post lead sale (Estimating, Proposal Preparation, Submission/Presentation, and Closing) of Landscape Maintenance, Snow and Ice Management, and Landscape Enhancement proposals.
- Proactively coordinate and take the lead on the contract renewal process, ensuring a 95% contract renewal rate.
- Meet or exceed all KPI’s

**REQUIRED SKILLS**:

- Minimum three (3) years of account/project management experience
- Motivated and energetic team player with an attention to detail and great work ethic
- Must have high drive to problem solve
- using active listening, analysis, research & creativity
- Possess and utilize good interpersonal skills with the ability to effectively communicate with customers, employees, and managers
- Comfortable working within tight deadlines and managing multiple competing priorities
- Passionate about solving client problems and are adept at uncovering client needs both spoken and unspoken

**PREFERRED SKILLS (NOT REQUIRED)**:

- Landscape industry knowledge including basic knowledge of plants, turf, and landscape maintenance methods
- Estimating
- Experience with LMN (Landscape Management Software) or Aspire Software

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- Secondary School (required)

**Experience**:

- Acoount Management: 3 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in London, ON