Sales Representative

2 weeks ago

Montréal, Canada IO Solutions Contact Center Full time

**WHAT WE OFFER**
- Work from home option available
- Option to physically work on-site available from our contact center located in Côtes-des-Neiges, Montreal (Qc)100% reimbursement of public transportation costs (bus, metro, commuter train)
- Flexible schedules that help you achieve a better work/life balance
- Up to 50% discount on cell phone plans from our partners
- A dynamic and welcoming work environment
- Bonuses that reward your performance
- Incentive premiums and stimulating recognition initiatives
- Comprehensive and paid training
- Job stability
- A multicultural team that makes you feel challenged and appreciated
- A real opportunity to build your career through our Advancement Program; Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

**Responsibilities**
- Provide excellent customer service
- Promote products and services according to the customers’ needs
- Answer after-sales service questions (invoicing, changes to the customer’s account, provide general information, solve customers’ issues or refer them to the relevant department)
- Listen to customers, analyze their needs offer adapted solutions and seize sale opportunities
- Build customer loyalty by offering adapted services and targeted offers
- Reach productivity and quality objectives
- Promote and offer appropriate products and services
- Take appropriate action and show ownership

**Qualifications**
- Excellent oral and written communication skills in English and/or French
- Bilingualism (English and French) is an asset
- Customer-focused, positive attitude and empathetic
- Patient and attentive; excellent listening skills
- Courtesy, patience and energy are important qualifications for this position
- Excellent communication skills and good analysis
- Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
- Ability to do many tasks simultaneously
- Ability to work in an ever-changing computer environment
- Punctuality and respect for work schedules

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 - 40 per week

Flexible Language Requirement:

- English not required
- French not required

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Bonus pay
- Commission pay

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