Regional Manager, Operations

**About Clutch**

We're on a mission to reinvent how people buy, sell, and own cars. Are you game?

Clutch is Canada's largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Looking to sell? We buy over $1 million worth of cars every day, providing a firm, AI-generated offer every 15 seconds—and when you sell to us, you get paid instantly, now that's Clutch.

Recognized four years running on _The Globe & Mail's_ list of Canada's Top Growing Companies—and with back-to-back spots on Deloitte's _Technology Fast 50_ and _Fast 500_—we're seeking curious, hard-working, and driven individuals to join our growing team.

Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our world-class investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90. To learn more, visit clutch.ca.

**About the Role**

The National Director of Production Operations (GM of GM's) is a senior operational leader responsible for the strategic execution, performance optimization, and end-to-end consistency of Clutch's national vehicle production infrastructure. This includes full accountability for all operational outcomes across the company's Inspection and Reconditioning Centers (IRCs).

This person will lead a high-discipline, performance-driven function that ensures rigorous adherence to standardized processes, drives throughput efficiency, maintains quality assurance at scale, and manages production inventory flow—including Work-in-Progress (WIP) visibility and movement. The role also encompasses ownership of a national Blitz Team—a specialized deployment group dedicated to IRC launches and tactical interventions.

This position requires an accomplished operations leader with demonstrated expertise in multi-site management, lean principles, production control systems, and cross-functional coordination at an enterprise level.

**Key Responsibilities**

**National IRC Operations Oversight**

- Assume end-to-end responsibility for the performance and integrity of all IRC facilities across Canada.
- Ensure each site operates within a standardized, scalable framework that eliminates performance drift and unnecessary process reinvention.
- Develop and enforce site-level execution plans that align with national production strategy and organizational priorities.
- Maintain full visibility into site health metrics through formalized reporting structures and escalation protocols.

**Production Network Execution & Inventory Control**

- Direct ownership of national vehicle throughput, including production funnel optimization and inventory staging across all WIP categories.
- Ensure vehicles are prioritized appropriately and processed in accordance with established readiness timelines and business-level SLAs.
- Design and implement systems for real-time inventory balance monitoring, constraint identification, and corrective action.

**KPI Ownership and Operational Performance Management**

- Define, track, and enforce critical performance indicators, including:

- Cost-per-unit (CPU)
- Vehicle readiness timelines
- Cycle time
- Work-in-Progress (WIP)
- Takt times

- Establish and drive a culture of continuous improvement with strict accountability to performance benchmarks and fiscal discipline.

**Leadership of Regional and Site-Level Management**

- Lead a distributed team of Regional Production Managers (RPMs) and Site Production Managers (SPMs), ensuring clarity of roles, expectations, and leadership discipline.
- Facilitate talent development, succession planning, and leadership training to build and sustain long-term bench strength.
- Conduct regular performance reviews and corrective action plans where needed, upholding a high-performance team culture.

**Operational Standardization and Process Integrity**

- Champion Clutch's standard operating procedures (SOPs) and production quality controls across all IRC locations.
- Monitor for deviations, implement control mechanisms, and conduct root cause analyses to mitigate process erosion.
- Drive adoption of lean, Six Sigma, and 5S principles where applicable to promote operational excellence.

**Blitz Team Leadership and Strategic Deployment**

- Oversee a highly skilled Blitz Team deployed to support:

- Launch of new IRC sites
- Production accelerations during peak periods
- Rapid-response interventions for underperforming sites

- Define activation criteria, staffing models, and intervention frameworks for Blitz Team engagements.

**Daily and Weekly Operational Cadence**

- Own and govern the national rhythm of business through structured, recurring forums such as:

- Morning production standups
- Daily throughput reviews
- Weekly KPI alignment calls
- Escalation management and root-cause resolutio