Regional Operations Manager

**About LASERBODY MD**

Laserbody MD is the leader in lifestyle medicine, wellness and medical aesthetics with award-winning clinics across the GTA.

We're not your typical medical company, we are **ethical **medical professions that value our patients and team members and strive to live by our company **values**. Perks include health benefits and professional development.

Learn more by visiting - LaserbodyMD.ca

**POSITION OBJECTIVE**:
We are seeking an enthusiastic and results-oriented Regional Operations Manager who will sell, lead, teach and inspire their team in achieving business excellence. A passion for wellness and aesthetics is certainly an asset.

The Regional Operations Manager is primarily responsible for delivering an exceptional customer experience, day to day operations and the growth and expansion of new territories; implementation of new strategies through effective leadership and multi-unit management.

**FUNCTIONAL RESPONSIBILITIES**:
1. Development of performance targets and analysis of weekly, monthly and annual goals and strategy to increase retention and satisfaction.

2. Manage day to day operation of the clinics, including; reception, reservations, hosting, maintenance/quality control; including service, cleanliness and product usage, etc.

3. Responsible for hiring, training, scheduling, performance reviews, conflict management, business building, skill enhancement and goal setting.

4. Analyze and monitor Key Performance Indicators (Contract sales, department profits, expenses, retention, etc.) to identify trends, opportunities, deficiencies; take action to positively impact sales and profit.

5. Model the brand, values, and lifestyle and maintain a professional image at all times; set high standards for self based upon competency model; build an effective network within the company, across all departments, and within the local market.

6. Develop and execute marketing strategies focused on achieving financial goals, client acquisition and internal referrals.

7. Ensure team members complete all paperwork, client forms, client correspondence, etc. in an accurate and timely fashion.

8. Ensure medical staff are adhering to treatment standards and are fully executing the department’s programs and procedures. Enhance current and create new standards as per healthcare regulations.

9. Research and resolve client concerns promptly; share best practices regarding client retention and service with other departments/managers so all can learn from concerns and solutions; put the client first and model service and care standards at all times.

10. Track performance for sales activities, staff productivity and supplies/inventory.

11. Ensure team members are engaged and morale is high within the department; recognize team members for high performance on a daily basis; communicate information needed to all team members and conducts weekly team member meetings.

12. Staff department to ensure availability and maximize productivity of the medical team.

13. Perform additional duties as assigned.

**QUALIFICATIONS**:
1. Minimum of five years of management in retail, hospitality or medspa environment preferred

2. Interest or passion for wellness and aesthetics

3. Must enjoy sales and working directly with clients to ensure excellent customer service

4. Ability to work weekends and evenings when required by business needs

5. Hospitality, restaurant or retail management experience welcome

6. Proven track record of meeting and achieving goals/targets, cost control skills

7. Excellent technical/computer/closing skills

8. Ability to create and implement such documents as staff schedules, safety rules, standard operating procedures, and performance reviews

9. Must have strong written and oral communication skills.

10. Must be able to prioritize, multi-task and have creative problem solving skills.

11. Solid evidence of community outreach and involvement in health related industries and in-depth understanding of the value of improving health and wellness.

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- Please provide your starting salary expectation.

Work Location: In person