Regional Operations Manager

**About the Company**

Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 25 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries Benny.

**Regional Operations Manager - Northern Ontario**

**Summary of the Role**

Reporting to the Director _of Operations_, the **Regional Operations Manager** acts as the Restaurant’s primary point of contact and is responsible to partner with Managers and Franchisees to develop and facilitate the required capabilities to deliver results within their assigned restaurants. The Regional Operations Manager will perform audits and inspections to ensure adherence to brand standards and develops action plans in partnership with the Manager or Franchisees to improve operational performance. The ROM is accountable for key financial and performance measures within his/her region, including sales, performance, guest experience scores, Food Safety and Associate engagement.

**RESPONSIBILITIES**:
**Deliver a Perfect Guest Experience**
- Establish and build a trusting relationship with Managers or Franchisees by conducting valuable, purpose driven Restaurant visits with operational intensity to improve business.
- Conduct Restaurant operations and evaluations based on the frequency as outlined in the annual brand plans. Key areas of focus include measuring the brand standards, a full review of Front of the House, Back of the House, Safety and Security, employee relations and Food Safety.
- Responsible for driving initiatives that increase franchisee efficiency and foster growth.
- Observe, assess and score the Restaurants based on the pre-set brand standard audit.
- Coach employees, Managers and Franchisees in the moment to educate and inspire a change in behavior.
- Communicate and share brand standards and available resources that assist the Managers and Franchisees to remedy the gaps while conducting your audit.
- Identify gaps and opportunities and determine root causes in operating standards and overall Guest satisfaction; share the results with the Managers and Franchisees
- Coach and teach the Managers and Franchisees solutions to identified gaps (hourly training tools, etc.,)
- Flag key issues raised during the audit and resolve in a timely manner, report on trends during team meetings, one on one discussions to ensure root cause is resolved.
- Liaise between Managers and Franchisees and brand leadership team to ensure issues that have been identified that are negatively impacting Guest Experience metrics are
- Ensure that franchisees adhere to operational procedures and all regulatory policies and certifications.
- Provide opening training support for new locations as well as ongoing training in existing stores.
- Prepare for audits by being knowledgeable about the restaurants financial performance, results from previous Restaurant audits, in play action plan progress etc., i.e., metrics, past food safety results. Flag any ongoing actions that have not been addressed.
- Lead all areas of new Restaurant openings and assist in ensuring new restaurants reach their business goals.
- Visit the Restaurants on the frequency required by the segmentation model.
- Provide marketing support to a number of Franchisees in various Brands.

**Development of others - Associate Engagement**
- Coach and develop employees to deliver Guest Experiences and on their individual development plans for corporate locations.
- Coach employees to provide developmental feedback to increase leadership capability within the Restaurants.

**Financial and Profitability**
- Establish clear business goals and financial targets with Manager and Franchisees
- Suggest operational improvements that drive same Restaurant sales or reduce costs
- Identify opportunities and best practices to improve profitability of restaurants
- Conduct quarterly business update for region.

**Food/Safety**
- Ensure compliance with employment standards, human rights, health and safety, and WHMIS within the region.
- Ensure effective implementation and compliance of the Food Safety Programs.

**Some of the challenges in this role could include**:

- Geographic - multi units across large territory may require travel.
- Ability to work with a variety of personality types.
- Must be able to identify talent and assist leaders in developing strong leadership skills.
- Building strong and cohesive relationships with Restaurants Support Centre and Field teams.
- Must stay up on all brand standards and changes.
- Must clearly understand menu specifications.
- Must be able to conduct detailed audits routinely throughout the year.
- Gain adoption and sustainability of new systems and tools across Brand.
- Must be able to facilitate workshops/presentations.

**REQUIREMENTS**:

- Minimum five (5) years experience in Multi-Unit Franchise